Job Purpose :
The Technology Resilience Review Manager is responsible for managing a group of Technology Subject Matter Experts (SMEs) that assess the recovery risk of current and future application and infrastructure architectures.
The ideal candidate would have a strong technical background with at least 10 years of experience in architecture / design, application development or infrastructure management with exposure to emerging technology and services (e.
g., Cloud, Digital. API / MicroServices). Demonstrated ability to influence change across a complex organization is also a key driver for this position.
Job Background :
The role will be responsible for Working with respective Product / Function and Regional BCM and Technology Teams to identify key projects to be reviewed with focus on emerging technologies (e.
g., hybrid cloud, block chain, robotics, API / MircoServices, Digital) that impact our IT and Business recovery and testing strategies.
Key Responsibilities :
The role will be responsible for the following :
Working with respective Product / Function and Regional BCM and Technology Teams to identify :
key projects to be reviewed with focus on emerging technologies (e.g., hybrid cloud, block chain, robotics, API / MircoServices, Digital) that impact our IT and Business recovery and testing strategies.
Targeted Franchise Critical Applications required for review
Create, enhance and maintain assessment criteria for key technologies including Cloud, Fintech, Robotics
Develop and maintain the assessment schedule
Track assessment completion, identified gaps and corrective actions to completion including any identified gaps as well as ongoing monitoring and reporting of correction actions.
Validate that corrective action taken adequately addresses the recoverability concerns identified.
Attend assigned architecture forums and project updates. This includes partnering with the specific application development teams, Sector Architecture Teams, Citi’s Technology Infrastructure (CTI) and Citi’s Enterprise Architecture & Technology Engineering (CATE) to assess, monitor and mitigate potential recovery risks based on changes and new technologies being introduced
Develop program level metrics and escalate risks associated with identified gaps and delays in corrective action
Develop, pilot and implement continuous improvements to the Technology Resilience Program
Partner with Citi’s Technology Infrastructure and Citi’s Enterprise Architecture & Technology Engineering to identify recovery risks and potential solutions at the Enterprise level to prevent re-
occurrence of these risks
Development Value :
Obtain expert knowledge on a best-in-class Business Continuity Management Program
Build Operations and Technology knowledge across all Sectors and Functions
Further enhance IT technology related knowledge
Knowledge and Experience :
7+ years’ experience in Technology.
Actual experience and full understanding of application development, infrastructure platforms, architecture / network designs, database development and emerging technologies (e.
g. cloud, robotics, APIs, etc.) within the Banking or Financial a plus.
Audit or control risk management background desirable.
Knowledge of standard Control Risk Management frameworks
Experience in leading a team in managing global or cross-business projects in a matrix organizational structure
Strong collaborative and communication skills. Highly dependable team player with ongoing commitment to excellence.
Delivers results with strong execution skills in a multi-tasking mode.
Excellent communication, verbal, written, executive presence and interface skills
Strong analytical, strategic and problem solving skills with excellent follow-up and strong attention to detail
Excellent written and verbal communication, organization and facilitation skills
Team lead and team player with strong analytical, conflict resolution and influencing skills
Bachelor’s Degree required or equivalent work experience; Master’s Degree preferred;
Track record of managing work to achieve milestones on time and within budget
Expert ability to use tools to parse, merge, analyse, and present metrics and trends
Demonstrated ability to operate independently, set own priorities, and manage staff and multiple concurrent work streams
Demonstrated leadership and adaptability when facing unique challenges of a dynamic organization
Able to take ideas from concept to execution