Administrative & Executive Support Lead
Boston Consulting Group
San Jose, Costa Rica
hace 1 día


The Administrative Services Lead will be responsible for the day-to-day line management of a team of Administrative Assistants based in Nexus Costa Rica, who will provide support to Project Leaders (Consulting team).

The ASL will report directly to the Administrative Services Manager (ASM). The goal of the administrative function is to deliver the highest level of service to our clients, both internal and external.

The role will require a strategic mindset, strong leadership and performance management skills, as well as an ability to build relationships and team effectively with key stakeholders and peers across different parts of the organization.


  • Work with the ASM to continuously improve quality, morale, knowledge, development and teamwork of the EA / AA team through strong communication and involvement
  • Act as the go-between assistants and the people they partner with
  • Understand customer needs to manage resources and establish effective support relationships
  • Be seen as an advocate for the team, while balancing the needs of the Project Leads / business
  • Cultivate relationships, especially with Project Leads, to build credibility and be a resource when they need guidance
  • Actively manage misalignments on expectations with the team and the people they support
  • Help ASM with day-to-day operations of the team, so things run effectively and efficiently, ensuring that :
  • Administrative assignments are made and communicated in a timely way
  • Any issues / delays in assignments are communicated and resolved
  • Schedules are coordinated to cover backup needs (for sickness / leave, vacations)
  • Weekly timesheets / expenses and overtime requests are managed in a timely and accurate way o Competing demands are appropriately prioritized
  • Provide continuous feedback and ongoing coaching / training of the AA team, partnering with the ASM and customers
  • Provide input into evaluating and managing performance, including mid-year and year-end reviews
  • Serve as a role model to the EA / AA team providing support and encouragement
  • Assist with screening, recruiting, onboarding and training new team members
  • Provide assistance with developing policies, programs, and initiatives
  • Have extensive knowledge of and ability to provide guidance and direction on BCG processes
  • Lead and participate in special projects as needed for the ASM and Business Services Manager

  • Bachelor's degree required with 3-5 years of experience in a professional services environment
  • 2 years of experience preferred
  • Demonstrated leadership and customer service experience
  • Excellent communication skills, both verbal and written

    Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively.

    We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.


    BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society.

    As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next.

    We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible and unlocking your potential to advance the world.

    Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT.

    This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries.

    Global Services is in short, the backbone of BCG.

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