SUPPORT ENGINEER
Swarovski
San Jose, CR, Costa Rica
hace 5 días

ABOUT THE JOB

The IT Retail department is responsible for operating, enhancing and maintaining >

2.000 POS systems and >

50 Retail application servers globally for our Swarovski stores around the world.

As a Support Engineer you will be responsible for the installation, maintenance and monitoring of our Retail Hardware and Software and for ensuring smooth operation, stability, integrity and business continuity of the Retail system landscape

In this position, your main duties may include but are not limited to the following :

  • Creating configuration files and installing POS applications
  • Aligning, organizing, and scheduling installations according to rollout plans and in close cooperation with IT peers globally
  • Providing 2nd level support and resolving assigned incidents with focus on databases, hardware and peripherals
  • Checking incoming tickets for completeness and dispatching them to the responsible team
  • Covering rotational shifts for after office hours and weekends
  • Maintaining effective communication channels with all parties involved
  • Initiating and driving problem management activities to permanently remove incident root causes
  • Planning, documenting and performing changes and extensions for the applications managed
  • Participating in projects connected to operations related to the hardware and app lifecycle
  • ABOUT YOU

    A motivated talent, who brings along the following background :

  • Degree in science (IT) or engineering
  • Knowledge and at least 5 years of experience in Retail POS systems and ideally Oracle Retail Xstore, Aptos TXT, Quinyx, RetailNext
  • Good understanding and know-how of retail processes
  • Problem-solving and solution-oriented mindset
  • Good analytical skills
  • Great communication skills paired with customer-centred outlook
  • Strong collaborator and team player
  • Fluent in English (speaking and writing)
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