At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online.
Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of our DNA.
We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.
We do this every day by solving complex technical and business problems with ingenuity and simplicity.
will be technically savvy and be a creative and analytical problem solver with an obsession for excellent Customer Service.
The Senior Quality Analyst will work within the D2AS Operational Intelligence team and be responsible for driving quality to improve and preserve the highest standards of service, understand business metrics, perform analysis and deep dives summaries to support the D2AS team.
They identify root-causes, provide recommendations and ideate large-scale projects to drive continuous improvements that lead to a sustained performance.
The Senior Quality Analyst will report to the D2AS Operational Intelligence Manager.
You should have a team oriented work style, an innovative mindset, and a committed work ethic.
Key job responsibilities