Senior Site Reliability Engineer/SRE
Heredia, Heredia, Costa Rica
hace 5 días

The Position

Senior Reliability Engineer (SRE)

What We Need

A technical, hands-on Senior Site Reliability Engineer SRE who has experience in managing largeinfrastructure environments, and can support a world-class service to provide Kareo's customers with analways-on, state-of-the-art, automated SaaS environment on which to build our products and services.

Your Area of Focus

  • Support production and development infrastructure and services, on-premise and in the cloud
  • Maintain and improve monitoring and alerting tools to track issues and continually improve theavailability of systems
  • Collaborate with Engineering and the rest of the Operations team to promptly investigate,debug and mitigate potential issues and outages
  • Promotes automation to replace manual processes, and implement changes to improveprocesses and workflows (Infrastructure-as-Code)
  • Participate in a 24 / 7 on-call rotation
  • Your Professional Qualifications

  • Proven track record of being able to support critical production systems with minimal downtime
  • Demonstrated experience in building and maintaining monitoring, logging and alerting toolssuch as Sumologic, LogicMonitor, Wavefront, OpsGenie, NewRelic, etc.
  • Experience with containerization and orchestration (Docker, Kubernetes, etc.)
  • Knowledge of programming and scripting in at least one major language (Python, Ruby)
  • Knowledge of best practices and Network Operations in an always-up, always-available service
  • Knowledge of Linux, Windows and configuration management frameworks (Ansible)
  • Strong experience working with systems deployed in a public cloud (AWS, Azure, GCP) and on-prem
  • A basic understanding of networking and the various components associated with it such asrouting, load balancing, DHCP, and DNS.
  • Willingness to participate in our 24x7x365 on-call rotation.
  • Strong interpersonal and communication skills
  • Our Values

  • Passionate - Be Passionately Driven : We take pride in our work, inspire others to excel, and are dedicated to solving tough problems in healthcare.
  • We hold ourselves to the highest standards. And we work with urgency because what we do matters.

  • Customer-Focused - Dedicated to Customer Success : Helping our customers succeed directs every action we take. We’re committed to helping their practices run smoother so their patients can thrive.
  • We are solution-oriented and aligned with their needs.

  • Collaborative - Together We’re Better : Great teams are collaborative, selfless, hardworking, and dedicated. We are willing to do what it takes to get the job done so we can accomplish more together.
  • Growing - Constant Growth : We strive to have a growth mindset in all we do. We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry.
  • We are creative problem solvers that believe in making things better.

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