Business Analyst II- RPA
Heredia, Heredia, cr
hace 10 horas

The Business Analyst II will be expected to successfully :

  • Meet with the business / process SMEs and analyze the feasibility of the automation regarding business processes.
  • Record the As-Is process from each automation project and create the To-Be step by step for the development team.
  • Extract steps from process observations, recordings, build test cases, manage business exceptions, review applications accesses, design process maps.
  • Help on the qualification (e.g. feasibility and benefits) process of automation initiatives.
  • Guide the business through the automation life cycle and get required documentation sign-off.
  • Help keeping the metrics updated with the information gathered on each automation.
  • Has experience using Jira and Confluence.
  • Helps the Project Leaders / SME’s to build the PDD (Project Definition Document) and the required documentation.
  • Work close with the Agile Project Manager and Development team to update and maintain the metrics.
  • Ensure requirements extractions and become a point of contact for developers during the implementation of the solutions.
  • Ensures that the PROD and DEV environments have all accesses needed to start the coding and deployment of robots.
  • Raises tickets with the EITS COE where needed to help reduce the developer’s downtime.
  • Maintains a constant communication with the Developer’s and Program leaders.
  • Helps capture the requirements for the automation in the PDD.
  • Makes sure that the required documentation is in the corresponding folders.
  • Performs bi-annual audits checks around the Audit controls.
  • Schedules, attends, Leads and Manages the Concept and Qualification calls.
  • Provides SME knowledge around Smart Automation.
  • Qualifications

  • Bachelor’s degree in Engineering, Science, Business, IT, Industrial or Operations
  • Minimum 4 years of Business Analyst experience from eliciting business functional and technical requirements and building and executing on test plans
  • Proven ability to work with Agile development methodologies
  • Has Smart Automation (RPA, RDA, Chatbots, etc.) technical background.
  • Is a self-learner, will be able to study the topics related to the automation initiatives () being developed and learn so that contributions are valuable.
  • Experience with JIRA
  • Excellent oral and written communication skills in English and people-interaction skills
  • Demonstrated ability to manage and execute on multiple, critical projects simultaneously
  • Excellent problem-solving skills and attention to detail
  • Team Player
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