- Landbased
Microgaming Software Systems Limited
Costa Rica
hace 4 días

Derivco Costa Rica are looking to recruit IT Software Engineers to investigate, troubleshoot and resolve incidents on live systems, in addition to deploying software to update and add to our portfolio of games and products.

As an IT Software Engineer you will be responsible for :

  • Providing technical expertise across the product portfolio, covering both software deployment and support
  • Troubleshooting complex support queries from operators, investigating SQL databases to identify software bugs
  • Supporting and maintaining SQL and Microsoft environments
  • Managing the delivery of new software to our systems whilst ensuring continuous availability of our products and services
  • Actively engaging and building relationships with operators, development teams and third-party providers
  • Resolving support issues, providing ongoing IT solutions in a fast-paced production environment
  • In-depth investigation and resolution of live incidents
  • Providing ongoing automation and monitoring solutions
  • Our time is split between deploying software to staging and production environments, supporting incidents of varying degrees, logged with us by both our internal and external customers.

    Each product area is split into teams of roughly 8-10 engineers, meaning we can efficiently cover the average 4000 support incidents and 3000 deployments per quarter.

    Part of our role is also to liaise with our development teams based across the world to ensure the quality of the software is at its utmost.

    Ideally you will have knowledge and exposure to some of the following technologies :

  • SQL Server 2014 / 2016
  • Virtualisation
  • Automation and monitoring solutions
  • IT Infrastructure (Networking, Storage etc)
  • Internet Information Server
  • As an IT Software Engineer, you must have :

  • Demonstrable experience in Windows Server applications
  • Experience in troubleshooting SQL based issues
  • Previous experience in a support role, using a ticketing system and providing technical support at a 2nd or 3rd tier level.
  • Excellent customer service and communication skills
  • A team player who enjoys working in a collaborative and cutting edge environment
  • Ideally you may also have :

  • Microsoft qualifications including both MCSA and MCSE (SQL server track)
  • Knowledge of virtualisation technologies and IT infrastructure (servers, networking and storage)
  • Experience troubleshooting and deploying on live systems
  • CCNA (preferred)
  • MCSA (preferred)
  • VCP (VMWare) (desireable)
  • Culture and Values

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