Derivco Costa Rica are looking to recruit IT Software Engineers to investigate, troubleshoot and resolve incidents on live systems, in addition to deploying software to update and add to our portfolio of games and products.
As an IT Software Engineer you will be responsible for :
Providing technical expertise across the product portfolio, covering both software deployment and support
Troubleshooting complex support queries from operators, investigating SQL databases to identify software bugs
Supporting and maintaining SQL and Microsoft environments
Managing the delivery of new software to our systems whilst ensuring continuous availability of our products and services
Actively engaging and building relationships with operators, development teams and third-party providers
Resolving support issues, providing ongoing IT solutions in a fast-paced production environment
In-depth investigation and resolution of live incidents
Providing ongoing automation and monitoring solutions
Our time is split between deploying software to staging and production environments, supporting incidents of varying degrees, logged with us by both our internal and external customers.
Each product area is split into teams of roughly 8-10 engineers, meaning we can efficiently cover the average 4000 support incidents and 3000 deployments per quarter.
Part of our role is also to liaise with our development teams based across the world to ensure the quality of the software is at its utmost.
Ideally you will have knowledge and exposure to some of the following technologies :
SQL Server 2014 / 2016
Automation and monitoring solutions
IT Infrastructure (Networking, Storage etc)
Internet Information Server
As an IT Software Engineer, you must have :
Demonstrable experience in Windows Server applications
Experience in troubleshooting SQL based issues
Previous experience in a support role, using a ticketing system and providing technical support at a 2nd or 3rd tier level.
Excellent customer service and communication skills
A team player who enjoys working in a collaborative and cutting edge environment
Ideally you may also have :
Microsoft qualifications including both MCSA and MCSE (SQL server track)
Knowledge of virtualisation technologies and IT infrastructure (servers, networking and storage)
Experience troubleshooting and deploying on live systems
VCP (VMWare) (desireable)
Culture and Values