Environment Build Expert
Micro Focus
San Jose, Costa Rica
hace 4 días

Job Description : About Micro Focus

About Micro Focus

Micro Focus is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform at the same time.

About the Team

Micro Focus is looking for an experienced Environment Build Expert with previous experience of environment management and coordination.

The candidate should have technical acumen and should be flexible enough to train and adapt to new technologies. Experience within ITIL framework and ITSM tools (SMAX / Remedy etc) is highly desirable.

Role would be based in IT Build and Deliver function primarily responsible for handling new projects / BAU projects. Team will also be responsible for Service Transition to RUN / Operations function of IT.

Micro Focus is an international company with offices and employees in many locations around the world. As such, there is a significant amount of work across time zones and differing cultures.

The ability to work on distributed teams with customers from all regions of the world is essential.


  • Environment Analysts are responsible for creation / maintenance of Environment Management procedures / process.
  • Liaison / Coordination with 3rd party (Architects, SMEs, DBAs, Test Teams) to build and refresh Financial and Reporting systems that support Micro Focus Financial year planning.
  • Project plan upgrades and refresh windows of BAU and Project environments.
  • Liaison with cloud service providers / 3rd party Infrastructure companies for provision of servers / platforms required for Environments.
  • Coordination with Release and Change Management functions for upgrades / refresh of SAAS Instances.
  • Creation of documentation for repeatable Environment Management procedures
  • Acquire and maintain a clear understanding of the technologies utilized in Micro Focus products, parts, and services.
  • Education and Experience

  • Bachelor’s or Master's degree in Computer Science or related field.
  • 6+ years of IT Industry experience and 2-3 years of experience in Environment Management / coordination activities for SAAS / Non SAAS applications or other relevant roles of coordination with multiple technical teams.
  • Foundational or expert knowledge and experience with Information Technology Infrastructure Library (ITIL).
  • Advanced English Level
  • Preferred Qualifications (Plus)

  • Experience with SAP, Anaplan, Callidus Cloud, Infomatica and DB level reporting / BI highly advantageous.
  • Experience of working in E2E project delivery at an Enterprise level, especially associated with financial systems and a good understanding of Global Taxation and Yearly company reporting.
  • Experience of working within organizations that have implemented Agile software delivery methodology is advantageous.
  • Soft Skills

  • Influencing skills and ability to work effectively in a geographically dispersed team.
  • Effective communicator who can work seamlessly with technical and non-technical resources.
  • A Team Player with strong team ethos and a CAN DO attitude.
  • Ability and desire to work in a fast-paced and continually evolving environment.
  • Creative problem solver who is able to solve problems and offer tactical and strategic solutions.
  • Ability to build professional relationship with colleagues.
  • Self-driven and proactive attitude to identify risks / issues and to mitigate / solve them.
  • Flexibility to accommodate out of hours / weekend work to accommodate Release windows, releases, quarter end and year end activities etc.
  • Take proactive ownership of assigned work packages.
  • Good organizational and analytical skills.
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