The Platform Operations Support Sr. Manager is a management level position responsible for accomplishing results through the management of a Global Functions Technology team in Costa Rica in an effort to provide operations support services in coordination with other Technology Support, Operations and Finance teams.
The overall objective of this role is to ensure the seamless delivery of Finance platforms / applications operations support services in alignment with Citi operations support infrastructure and processes.
Responsibilities : + Manage professional teams and departments through delegation of tasks and responsibilities+ Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements+ Monitor the team's quality and efficiency of end results and manage all training and development needs of assigned personnel+ Create and develop budget, policy formation and short-term resource planning+ Manage occasionally complex and varied issues with significant departmental impact+ Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function+ Provide evaluative judgment based on analysis of information in complicated and unique situations+ Ensure essential procedures are followed and contribute to the defining standards+ Has the ability to operate with a limited level of direct supervision.
Qualifications : + 6-10 years of experience with background in Financial Services Industry,+ Working knowledge of Systems Operations, applications support or Data Warehouse Operations.
Other job-related duties may be assigned as required. Job Family Group : Operations - Core Job Family : Operations Support Time Type : Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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