Trainer: Process Specialist
San José
hace 3 días

Job Description

Trainer : Process Specialist Costa Rica

A Trainer will provide on-boarding training for the newest members of our technical support. Through education, observation, coaching and motivation.

The ideal candidate will possess a fun-natured, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic sales environment.

This position requires extensive call center / contact training, curriculum development.

Location for this position is Costa Rica.

Basic :

  • High School Diploma or GED Equivalent
  • At least 2 years of experience in call center / contact center
  • Advance level in English language C1 minimum
  • Must have / experience in :

  • At least 1 year of experience in handling call center / technical support processes.
  • At least 1 year of experience in facilitating classroom style training on sales and customers service techniques, enhancements, etc.
  • in a contact center environment

  • Developing and maintaining training tools, including worksheets, templates, databases, and reports
  • Facilitating role play sessions
  • Using a variety of instructional methods to ensure maximum delivery effectiveness
  • Monitoring trainees' knowledge before and after training to help determine follow-up training required
  • Providing mentorship, continuing education and ongoing training for existing sales and customer service representatives
  • Working one-on-one with operations and customer service reps to reinforce skills taught during training sessions
  • Infosys BPO has been consistently ranked among the leading BPO companies and has received multiple awards and recognitions from key industry bodies and associations.

    Infosys BPO also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years.

    The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices.

    The company’s senior leaders contribute widely to industry forums as BPO strategists.

    EOE / Minority / Female / Veteran / Disabled

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