Sr. Digital Strategist
Adobe
San Jose
hace 1 día

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Skills

We are looking for an individual with high initiative, a strategic approach, and customer experience strategy talent. Senior Digital Strategist is a digital-native professional with experience crafting and executing consumer experiences for Adobe customers.

This leader role will focus on CX strategy for complex transformative data implementations while integrating the "how" (people + process).

Strong executive presence and interpersonal skills, with ability to engage and encourage senior executives.

Lead and drive sophisticated cross-functional teams towards clear, efficient, and accountable decision making and customer value delivery.

Develop strategies that address client’s organization capability evolution, cultural advantage, and technology fitness.

Regularly connect with customers to identify customer needs and requirements. Synthesize findings into tests.

Collaborating across multiple functional domains (Adobe and customer) fluently and easily, and leading difficult conversations to logical and objective conclusions with an action plan to move forward.

Evaluate measurement criteria to identify trends and drive improvements in organizational performance, including : customer happiness, operating efficiency, and product quality

Develop and implement tailored programs that provide continued value to the customer, ensure renewals and drive long-term account growth for broader customers.

Evolve Adobe Customer Solutions capabilities to remain a relevant offering and deliver customer value. Lead, coach and mentor Digital Performance Strategy team members on the OD / OE capabilities and customer leadership.

Experience

7+ years’ experience in leading organizational change and digital strategy for a top management consulting firm, top digital agency or top digital marketing consultancy.

3+ years of experience leading customer success, relationship management or management consulting organization with validated, quantifiable experience delivering on significant business value, large transformation activity or material portfolio of business

Willingness to travel (amount will depend on your location and industry specialization)

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