Sales Operations Coordinator - Remote
TTEC
Heredia, Costa Rica, CR
hace 2 días

Sales Operations Coordinator - Remote

TTEC Digital is seeking an experienced Sales Operations Coordinator to join our growing business segment. This is a virtual, remote position for individuals located in Costa Rica.

What you’ll be doing :

Are you a highly motivated, achievement-driven Sales Operations professional interested in advancing your career?

The Sales Operations Coordinator is responsible for managing internal presales requests and to implement the process and tools to support the sales cycle.

This role will work across business lines to assist with sales support / training and implement sales operations key initiatives.

The Sales Operations Coordinator will work with the Microsoft Alliance Manager to manage current Microsoft agreements, competencies, incentives, programs and portals.

  • Responsible for understanding the internal presales request process to assist the sales team in requesting client-facing contracts, subject-matter experts assistance, and requests for compliance and security assistance.
  • Manage the presales request queue and ensure tasks are assigned within allocated service level agreements.
  • Prepare quotes, contracts, and statements of work using cost price quote and contract-generating tools.
  • Requests and prepares quotes from third-party vendors for software licenses that align with our digital transformation technologies and applications.
  • Submits and tracks opportunities for various funding programs through Microsoft portal.
  • Claims Microsoft license incentives and Partner of Record.
  • Coordinates with Microsoft Alliance Manager and Accounting to track Microsoft payments due.
  • Manages distribution of Microsoft purchase orders for various funding programs.
  • Supports and updates sales team on Microsoft funding programs and changes to our internal processes.
  • Associates new employees to Microsoft Partner and Partner Source Business centers.
  • Attend regular Microsoft partner training meetings to relay latest developments to the sales team.
  • Develops documentation for all presales and Microsoft funding processes.
  • Works with the sales team to ensure data accuracy and integrity in our CRM.
  • Gives input on implementing new processes and procedures for effective and efficient team operations.
  • Other duties as assigned.
  • What skills you’ll need :

  • Proficiency with the Microsoft Office Suite, with emphasis on MS Outlook, MS Word, and MS Excel.
  • Strong analytical skills and ability to work in high-pressure situations while maintaining a positive attitude.
  • Demonstrates strong interpersonal skills with the ability to establish and maintain effective working relationships with staff, management, and external stakeholders.
  • High level of initiative and demonstrated ability to manage multiple projects with clear expectations and timelines.
  • Optimistic, proactive, energetic approach to work habits and communications.
  • Ability to influence without authority across the organization.
  • Excellent communication skills; both written and verbal.
  • Excellent time management and organizational skills.
  • Independent and self-motivated work ethic.
  • Demonstrated desire for continuous learning and improvement.
  • Proficiency with the Microsoft Office Suite, with emphasis on MS Outlook, MS Word, and MS Excel.
  • Strong analytical skills and ability to work in high-pressure situations while maintaining a positive attitude.
  • Demonstrates strong interpersonal skills with the ability to establish and maintain effective working relationships with staff, management, and external stakeholders.
  • High level of initiative and demonstrated ability to manage multiple projects with clear expectations and timelines.
  • Optimistic, proactive, energetic approach to work habits and communications.
  • Ability to influence without authority across the organization.
  • Excellent communication skills; both written and verbal.
  • Excellent time management and organizational skills.
  • Independent and self-motivated work ethic.
  • Demonstrated desire for continuous learning and improvement.
  • Personal : Strong interpersonal skills, high energy and enthusiasm, integrity and honesty, flexible, results oriented with accountability of process, resourceful, problem solving ability, deal effectively with difficult situations, ability to prioritize.
  • Leadership : Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude.
  • Operations : Ability to manage multiple projects, and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively.
  • Technical : Ability to understand and communicate technical concepts; proficient with Microsoft Office products.
  • Who We Are :

    TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands.

    We deliver outcome-based customer engagement solutions through , our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and , our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

    Founded in 1982, our nearly 60,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

    We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

    Your role brings that principle to life.

    LI-REMOTE

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