Data Engineering Support Manager
Experian
Heredia, Heredia, Costa Rica
hace 6 días

Job Description

The Data Engineering Support Manager will be leading a team that will support the Oxygen project and its applications.

  • This person is in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction.
  • Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues and identifying customer needs.
  • Improve overall department and organization efficiency and performance by identifying opportunities to enhance internal processes.
  • They may gather data related to customer contact and interactions and use this data to prepare reports and analyses of which processes are working and which can be improved.

  • Work in an agile / iterative development environment.
  • Report issues and risks to Support Team Leader and Program Manager on a regular basis.
  • Have the ability to build the performance metrics for the Support Team.
  • Qualifications

  • 5+ years of hands on professional experience in IT related roles.
  • 2-3 years of experience leading teams.
  • Problem solving with strong analytical skills with the ability to analyze complex requirements and define technical / functional advanced solutions.
  • Knowledge of Agile software development lifecycle, including experience of applying change control procedures and disciplines required.
  • A degree in computer science or related field
  • Desired experience / knowledge on data engineering / ETL development experience working with data at scale.
  • Minimal technical requirements : Cloud experience (AWS preferred); experience with programming languages such as Java, Scala or Python;
  • Big data technologies Hadoop, Spark, etc.

  • Strong communication and interpersonal skills, both written and verbal English language skills are required.
  • Additional Information

    Our benefits include : Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work / Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

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