Spanish Senior Language Specialist
Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.
Language Required :
The Spanish Senior Language Specialist (SLS) position is a full time job. The SLS works under the direct supervision of the Quality Assurance Managers.
The responsibilities of the position include :
The Senior Language Specialist may continue to provide interpretation services to stay abreast of interpreting skills. The percentage of time dedicated to interpretation will be determined by business needs.
Providing Interpretation Feedback :
The SLS is responsible for developing the interpretation quality of a team of Interpreters. In that capacity, the position entails service observations / quality monitoring (for OPI and VRI) and one-
on-one coaching for. The SLS will also respond to interpretation-related questions initiated by the interpreters.
Supporting the Quality Assurance / Service Observation Program :
Provide data / articles to the Quality Assurance Managers for interpreter publicationsParticipate in New Hire customized trainingParticipate in professional development, including calibration meetings with other SLSs and the Quality Assurance ManagersHost Office HoursDetermine the needs of the team and improve the quality of the teamParticipate in client calibration sessionsParticipate in work-
at-home audit assignmentsParticipate in industry-standard observationsResearch and resolve VOCs and Support Requests
Required Qualifications :
Exceptional language proficiency in both working languagesA minimum of one (1) year experience with LanguageLine Solutions as L4 or L5Satisfactory attendanceMeeting Expectations ratings in both Customer Service Skills and Interpretation SkillsDemonstrated proficiency in the interpretation fieldStrong oral and written communication skillsStrong interpersonal skills and teamwork approachFlexibility with schedule : candidates will be expected to work within the schedule of their team members and adjust to the needs of the business.
Demonstrated proficiency in MS SuiteMultitasking, organizational and analytical skills
Advanced education and / or certification in a language-related field Coaching, training, and presentation skills (provide details in resume)Supervisorial experience (provide details in resume)
All qualified applicants will receive consideration for employment without regard to race, sex, color, creed, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact LanguageLine Solutions at 800-
874-0271 opt. 9 ext. 87153.
Equal Opportunity Employer . All qualified applicants will receive consideration for employment and will not be discriminated against based on race.
color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
We are fanatical about people understanding people. We strive to improve the world and empower relationships one word at a time.
Our clients, colleagues, and the communities we serve together are our inspiration and the key to success. Excellence is our non-
compromising obligation. We learn from each other and are enriched by the diversity of people, thought, and culture. We are united in our differences.
We are passionate about seeing people smile when they are understood and are committed to innovation to create more smiles.
We make a difference in people’s lives every day. We help to ensure justice, save lives, welcome newborns, and build futures.
This is the experience we live for.