Global Service Management Lead
Maersk Group
San Jose, Costa Rica
hace 2 días

We are looking for a Global Service Management Lead to help us implement the ambitious performance standards we want to measure ourselves against as an HR service delivery organization and to relentlessly drive focus on continuous improvement.

You are convinced that using data is at the core of making good decisions and you have seen it work in practice. One of your first objectives will be to define a robust set of metrics that will enable us to monitor the performance of daily operations, drive consistent services across geographies and help us identify, prioritize and act on improvement opportunities with high impact.

As we roll out the new operating model globally, you will have close collaboration with regional leadership teams in the People Partnering Organization sharing insights and recommendations for improvement.

The role will be based in either Maersk’s global Headquarters in Copenhagen, Denmark or one of the three People Partnering Hubs , in Portugal, India or Costa Rica.

We offer

At Maersk we have a vision that’s larger than the ocean : to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions.

We count on our people to make it happen.

That is why we are building a new global HR service enabled by new technology : to make sure we deliver great experience to our people, so they can deliver great experience to our customers.

The People Partnering Organisation is a truly global team where you will work alongside, learn from and build lasting relationships with colleagues from all over the world.

By joining the global People Partnering Organization early on you will have a unique opportunity to support Maersk’s transition to a new HR operating model.

You will be responsible for the design, implementation and ongoing development of global HR service delivery processes, governance model and methodology to ensure that we meet the needs of our customers in an efficient and effective way.

Key responsibilities

One of the cornerstones of success in this role will be your ability to bring together a wide range of insights from data, solid understanding of our HR strategic priorities and project pipeline to advise Regional Heads of People Partnering on forecasting and meeting demand for HR services.

To achieve this, you will work with a wide range of stakeholders at global and regional level.

You will also be the guardian of the HR knowledge base, through establishing the necessary governance to maintain relevance and high quality of documentation targeted towards employees, leaders and HR.

Key responsibilities

  • Define and review service level agreements and key performance indicators measuring operational performance and quality of the HR services provided by the regional People Partnering teams
  • Support regional leadership teams of People Partnering in identifying, planning, implementing and measuring continuous improvement activities
  • Forecast demand for HR Services based on business strategy, project pipelines and through drawing insights from service delivery metrics
  • Implement and own the governance model of the People Partnering Organisation
  • Own the HR knowledge base and related governance
  • Foster exchange of best practice across regions
  • We are looking for

    You are highly independent, enjoy working at a fast pace, dealing with change and a touch of uncertainty.

    For you the value of data is in its power to drive decision making and you skillfully use it as a tool to engage senior HR leaders in identifying and implement service quality and operational improvements.

    As for the skillset and experience, we are looking for :

  • Proven track record in Service Management in large multinational organization or from a consultancy
  • Background related to HR Service Delivery would be an asset
  • Experience in driving continuous improvement and optimization
  • Fluency in English
  • Structured work approach and a focus on delivering results
  • Strong analytical mind, used to dealing with complex issues
  • Excellent communication skills, ability to navigate complex stakeholder matrix and to foster long-term relationships with internal teams
  • Customer-centric mindset
  • You have been reading so far, we’re are glad to see you are interested. If you could see yourself in this role and are keen to be part of the journey to establish a world-class HR Service Delivery organization, we look forward to hearing from you!

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