Do you have a passion for employees? Do you want to lead efforts on creating a frustration free New Joiner experience? Amazon is looking for an experienced leader to join our growing New Joiner Support (NJS) team.
The role will create and grow a program to provide the best, frustration free pre-boarding experience for High Volume Hiring candidates.
You will design processes so that NJS just gets it right from the start and to realize the Hands off the Wheel vision to support workforce staffing.
You will make a difference to our business by working on and initiating projects in a fast-paced environment and ultimately delivering results.
It is critical to Amazon’s on-going success that we provide the highest service to our employees. The role requires a strong Program / Project Manager with experience managing complex programs and a portfolio of projects with ambiguous requirements while earning the trust of stakeholders.
You manage larger initiatives that span across organizations or geographies. You may also be responsible for the delivery of large and complex projects that are not tied to any program.
You will manage the roadmap for the program and will own writing narratives, and own one or more organizational goals. You sift through competing priorities and complex requirements to clarify and solidify the roadmap, you are accountable for overall program strategy as well as tactically driving teams in and outside your organization to deliver.
You are able to define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation.
You understand the significant business problems in your program space, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions.
You clearly communicate progress and outcomes. You write effective narratives (e.g., Amazon 6-pager, Reporting, etc.) and present them effectively.
You take on large change management responsibility to ensure stakeholder needs are aligned. You drive mindful discussions that lead to crisp decisions.
You provide a long-term perspective, context (past, current, and future) for business and technology (at a high level) choices.
You demonstrate good judgment in how and when to escalate (without damaging relationships).
You partner with customers, internal / external teams, and / or engineering teams to determine what projects move forward and in what priority order.
You understand and share program-management best practices. You use your knowledge to assess processes, program plans, and operational requirements.
You work with teams to improve concurrent project delivery. You have meticulous organizational skills, high attention to detail, spot-on judgement, and ultimately an unbending predisposition that vigorously advocates for the customer.
You use your judgment to question proposals and test assumptions (Q. Do we need to deliver this at all?). You enlist senior individual contributors and leaders to ensure solutions scale (or will scale).
You make smart trade-offs (e.g., time vs. effort vs. deliverables). You routinely deliver the right things with limited guidance.
When confronted with discordant views, you are able to find the best way forward and influence others to follow that path (build consensus).
g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.
You are able to solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). You streamline and / or eliminate excess process.
You influence teams to decouple from dependencies and eliminate problems that stifle innovation or cause user dissatisfaction.
You are an excellent communicator.
You create plans that have clear, measurable success criteria. You are data-driven. You regularly review metrics and proactively seek out new and improved data / mechanisms for visibility.
You ensure your program stays aligned with organizational objectives