EEM Governance Supervisor N/C
City Place, San Jose, Costa Rica
hace 4 días

Job Description

The EEM & Governance Supervisor will be accountable and responsible for the delivery and execution governance of all Employee Expense Management processes for Americas in order to ensure credit cards and employee are timely paid and issues are corrected on time.

Governance responsibility over BPO is a key objective of this position, maintaining service levels, accuracy and compliance.

  • The EEM & Governance Supervisor is responsible to define and implement best practices according to industry standards and in line with company needs;
  • taking into consideration accounting standards, internal controls, global policies and leverages technological platforms to bring effectiveness and efficiencies to the operation.

    Operational delivery through the engagement of both internal and external stakeholders and service providers.

    What it does?

  • BPO’s system access administration
  • KPI and SLAs monitoring and analysis
  • Monitors all payments with special care of sensitive payments, including Payroll, taxes, customs and credit cards according to local regulation.
  • Manage a team of EEM Specialists responsible for timely resolution of issues related with employee’s expense reports
  • Ensure compliance of the Travel Policy, following through on exceptions with the appropriate business stakeholders, where required
  • Develop a good understanding of the overall Finance organization and broader our company business; build and develop network and partnerships with key Finance and business leaders across our company, specifically within the Americas region

    Develop process improvements

  • Assist in internal / external audits to ensure all appropriate controls are being followed
  • Fosters an environment that allows for staff development and teamwork efforts

    Why does she / he do it?

  • To achieve required accuracy on all defined KPIs and SLA’s
  • To monitor that all sensitive payments are processed on time.

  • To ensure execution of Disbursement process across the region and on time payment as well as issue resolution
  • In order to paid on time, and avoid delinquency fees and company exposure
  • The main reason id to be audit readiness
  • Provide delivery excellence to our stakeholders
  • In order to optimize efficiencies
  • Comply with audit requests on timely manner
  • Offer career opportunities to employees
  • Job Requirements

  • Bachelor's degree
  • Minimum of 4-5 years of experience in PtP payments
  • Proficient to advanced English & Portuguese skills (writing, speaking and listening)
  • French is a plus
  • People management and development relevant experience
  • Intermediate to advanced excel
  • Proficient in accounting
  • Understands system accounting flow
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