The EEM & Governance Supervisor will be accountable and responsible for the delivery and execution governance of all Employee Expense Management processes for Americas in order to ensure credit cards and employee are timely paid and issues are corrected on time.
Governance responsibility over BPO is a key objective of this position, maintaining service levels, accuracy and compliance.
The EEM & Governance Supervisor is responsible to define and implement best practices according to industry standards and in line with company needs;
taking into consideration accounting standards, internal controls, global policies and leverages technological platforms to bring effectiveness and efficiencies to the operation.
Operational delivery through the engagement of both internal and external stakeholders and service providers.
What it does?
BPO’s system access administration
KPI and SLAs monitoring and analysis
Monitors all payments with special care of sensitive payments, including Payroll, taxes, customs and credit cards according to local regulation.
Manage a team of EEM Specialists responsible for timely resolution of issues related with employee’s expense reports
Ensure compliance of the Travel Policy, following through on exceptions with the appropriate business stakeholders, where required
Develop a good understanding of the overall Finance organization and broader our company business; build and develop network and partnerships with key Finance and business leaders across our company, specifically within the Americas region
Develop process improvements
Assist in internal / external audits to ensure all appropriate controls are being followed
Fosters an environment that allows for staff development and teamwork efforts
Why does she / he do it?
To achieve required accuracy on all defined KPIs and SLA’s
To monitor that all sensitive payments are processed on time.
To ensure execution of Disbursement process across the region and on time payment as well as issue resolution
In order to paid on time, and avoid delinquency fees and company exposure
The main reason id to be audit readiness
Provide delivery excellence to our stakeholders
In order to optimize efficiencies
Comply with audit requests on timely manner
Offer career opportunities to employees
Minimum of 4-5 years of experience in PtP payments
Proficient to advanced English & Portuguese skills (writing, speaking and listening)
French is a plus
People management and development relevant experience
Intermediate to advanced excel
Proficient in accounting
Understands system accounting flow