Solution Expert in Salesforce Marketing Cloud
Wunderman
san-jos%C3%A9
hace 6 días

What will your day look like?

As our new Solution Expert, you will be a senior member of the team who will lead and support junior colleagues to maintain platform stability and operational performance.

Your responsibilities will include :

  • Providing 1st level technical support / troubleshooting of the Salesforce CRM
  • Project management of operational and enhancement projects (including testing and rollout)
  • Acting as primary contact between the development team and the Marketing Operations team
  • Participating in daily and weekly meetings with the tech team to align on development roadmap
  • Identifying areas for process optimization and co-leading said initiatives with relevant stakeholders
  • Stakeholder management with internal teams
  • Who are you going to work with?

    You will join about +300 skilled colleagues in Marketing Operations who are always ready to help each other. We are proud of our easy-going, dynamic, and multicultural environment where we not only work hard together but are also great at having fun.

    We are headquartered in Copenhagen, Denmark with offices across the world. The Costa Rica office is our newest location, and this is a very exciting opportunity to be among of the first people to join the team and help set the foundation.

    What do you bring to the table?

    You are a proactive and self-motivated individual who pays great attention to detail. This attention to detail will help you troubleshoot common platform issues to ensure operational efficiency.

    You are not intimidated working to tight deadlines or under pressure.

    Further, we expect that you have :

  • A Bachelor’s degree, preferably in marketing, communications or computer science
  • Strong written and verbal communication skills in English
  • 1 year of working experience with Salesforce Marketing Cloud
  • Advanced technical knowledge and ability to easily understand development tools and processes
  • Project management experience working with scrum / agile methodology
  • An ability to identify opportunities and optimize processes
  • A digital leader within customer relations

    Wunderman Thompson MAP is a world-leading Centre of Excellence that helps large businesses humanise the relationship between the brand and the customer through hyper Personalisation at scale, Marketing Automation and CRM.

    With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.

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