IT Support
Kuehne Nagel
Heredia, Heredia, COSTA RICA
hace 5 días

IT technical supports monitor and maintain the computer systems and networks of the site. He / She installs and sets computer systems up, diagnoses hardware and software faults and solves technical and applications problems.

Your Role IT technical supports monitor and maintain the computer systems and networks of the site. He / She installs and sets computer systems up, diagnoses hardware and software faults and solves technical and applications problems.

Your Responsibilities - Install and configure computer hardware, operating systems and applications.- Monitor and maintain computer systems and networks.

  • Talk staff of clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Replace parts as required.- Follow diagrams and written instructions to repair a fault or set up a system.- Support the roll-

    out of new applications.- Set up new users' accounts and profiles and deal with password issues.- Respond within agreed time limits to call-

    outs.- Work continuously on a task until completion (or referral to third parties, if appropriate- Prioritize and manage many open cases at one time.

    Your Skills and Experiences - Bachelor University Degree.

  • Intermediate English level written and oral.- Professional Certification (CISCO, White Belt)
  • Intermediate Excel level.
  • Typing skills (20wpm).
  • Able to do overtime and / or work on holidays.
  • Team Player.-Ability to interact confidently with clients to establish what the problem is and explain the solution.- Ability to think logically.
  • Good memory of how software and operating systems work.- Problem solving skills.- Organized.- Attention to details. Good Reasons to Join -
  • Good environment. - Free Transportation Services. - Life insurance (optional). - Scholarships. - Talent development program. - On site doctor.

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