Supplier Enablement Analyst
MSD
City Place, San Jose, Costa Rica
hace 2 días

Job Description

This is a regional support position and will be accountable and responsible for the, sustainment and improvement of the Source to Procure process of the ARIBA supplier enablement process management and execution for all applicable markets in the Americas.

Guarantees that the ARIBA supplier enablement processes is handled according the business needs & internal standards aligned.

This person would be reporting to a team coordinator

Within the responsibilities of the Supplier Enablement Analyst is to ensure :

  • Handle vendor queries related to ARIBA supplier enablement received through email, phone call and / or service request forms according to the internal SLA set in the department.
  • Contact vendors for confirmation of the receipt of the supplier enablement terms and conditions as well as the Trading Relationship Request (TRR)
  • Manage the supplier enablement backlog, performing a daily follow-up of the cases assigned ensuring the resolution and the decrease of the backlog.
  • Effectively escalate issues to the AMS team (technical support) when a system issue is identified in the SAP ARIBA system.
  • Timely respond the critical requests related to the ARIBA supplier enablement process, following the case until resolution.
  • To train coworkers, vendors or stakeholders in the ARIBA supplier enablement process if is required
  • Work closely with other STS team to support the resolution of cases received, related to the ARIBA supplier enablement process.
  • Manage urgent and expedite requests as well as bulk request
  • Work closely with vendor master data and the local procurement organizations
  • Identify areas of opportunity, make recommendations, and implement better processes
  • Provide training
  • To support the SLP Ariba process
  • Soft skills :

  • Ideal candidate must possess discipline an ability to execute, needs to have a customer centric mentality, drive for assault self starter and self motivated, ability to work independently and as a team player.
  • Requirements :

    Education : Bachelor’s degree in business management, finance, or marketing

    Experience : At least 2 years of experience in the procure to pay process, vendor master data or procurement experience is desirable

    Languages; required fluent written and oral English and Spanish, Portuguese is a plus

    Needs to be a good communicator as stakeholders and vendors would receive remote support.

    Search Firm Representatives Please Read Carefully

    Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.

    All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.

    No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

    Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

    Current Employees apply

    Current Contingent Workers apply

    Search Firm Representatives Please Read Carefully

    Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.

    All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.

    No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

    Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

    Employee Status : Regular

    Relocation : No relocation

    VISA Sponsorship :

    Travel Requirements :

    Flexible Work Arrangements :

    Shift :

    Valid Driving License :

    Hazardous Material(s) :

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