Customer Success Technical Associate - Opportunity for Working Remotely
Heredia, CRI
hace 2 días

Job Description

The Technical Services Center of Excellence is part of VMware’s WW Readiness, Assessment, Certification and Enablement (WW RACE) organization.

The TS CoE team consults and defines enablement strategies and plans for our global technical services teams.Responsibilities for this team include :

Understanding organizational vision and strategy, define enablement requirements that will support said strategy.

Attract high complexity enablement content and assets from the field that WWRACE can curate and make available for consumption across all roles

Maintaining accreditation and other solutions training programs.

Creating learning paths and other enablement programs designed to enhance individual skills on how to produce customer value / realize business outcomes via technical, professional and leadership skills

The goal of the TS CoE team is to simplify learning, making it easy for VMware technical teams and partners to obtain the knowledge and skills they need to be more successful in selling and implementing VMware solutions.

We have a need for an individual to lead these efforts within the Worldwide Customer Success community. The ideal candidate is an assertive self-starter with strong presence as well as experience managing senior leadership relationships.

The individual must communicate well andpossess the ability to conceptually understand complex, technical concepts at a high level.

In addition, a successful candidate will haveanalytical and project management skills with an ability to lead a team identify needs, develop effective solutions, and manage projects through completion.

A successful candidate will also be able to manage multiple timelines and contrasting / conflicting priorities to ensure timely results.

Strong interpersonal skills to work effectively with multiple internal key stakeholders and peers is mandatory.

The successful candidate will work with our consulting delivery teamsto deliver and optimize core curriculum, participate in assessment measurements and coordinate instruction with hands-on activities in classroom and remote delivery models.

This role will work closely with our Enablement Business Manager teams, Technical SMEs, Instructional Designers, Technical Leads and other key stakeholders to prepare internal teams for enablement programs.

This role will be responsible for assisting the core teams for the implementation and ongoing delivery of global internal training programs.

Responsibilities :

  • Assist in the development and execution of enablement programs for professionals within the Customer Success organization
  • Help maintain a standard set of content and adjust enablement to meet the needs of different practices
  • Work with our reporting teams to measure adoption of learning programs
  • Provide feedback to content owners / developers and ensure that content is aligned with the needs of the organization.
  • Meet with CS Leaders to understand strategy and design enablement programs that drive success to said strategy.
  • Meet with and develop relationships with VMware teams as required in order to gain feedback and insight on what they need from an enablement aspect to successfully position, sell and deliver VMware products and solutions
  • Requirements :

  • Previous experience with Customer Success organizations is a plus.
  • Prior experience in managing enablement programs is desirable.
  • Collaborative in nature, positive outlook, and attitude
  • Ability to deal with difficult customers and handle tough conflicting situations in a professional manner
  • Ability to work in a global team and understand multiple cultural perspectives
  • Ability to work independently, use solid judgment and create client-ready deliverables
  • Ability to manage multiple tasks and projects
  • A superb communicator, both written and verbal, including strong professional presentation experience
  • Proven ability to work in dynamic work environments with limited supervision to deliver results
  • Analyzing audience needs and tying them to business requirements.
  • Skills that are desirable but not essential
  • Experience with SABA Learning Management Systems or equivalent LMS systems.
  • Project management experience, preferably with large educational initiatives is desired (PMP certification a plus)
  • 2+ years of relevant Information Technology industry experience
  • Experience with VMware products and solutions
  • Category : Sales

    Subcategory : Field Enablement

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Posted Date : 2021-07-06

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