Enrollment Specialist - Costa Rica
Kareo Inc
Heredia, Costa Rica
hace 5 días

What We Need

An Enrollment Specialist to assist our customers with the clearinghouse and insurance company enrollment agreements and resolve denials which occur when insurance companies deny the agreements sent.

Someone that is passionate about ensuring that our customer's transition to Kareo and their enrollment process is smooth and successful.

Your Area of Focus

  • Talk with customers to collect payer information and complete payer specific enrollment agreements.
  • Follow-up customer and payers to ensure all docs are properly completed and processed.
  • Solve issues that arise during the process - because they will.
  • Make sure that customers get the 411 on the status of their enrollments.
  • Collect information and complete setup for electronic prescriptions transactions.
  • Log all interactions into Salesforce and take clear, well written notes.
  • Your Qualifications

  • Overwhelming ability to be detail oriented, organized. and capable of working independently.
  • Passion for helping our customers with what would otherwise be a very confusing process.
  • Service skills that are stellar, on par with the best concierge service.
  • Bonus Experience in medical billing, Salesforce or other CRM, and advanced telephone systems.
  • Bonus Experience in a software company.
  • Your Characteristics

  • Be Passionately Driven : We take pride in our work, inspire others to excel, and are always curious to learn more. We hold ourselves to the highest standards of quality and integrity.
  • We work with urgency because we love what we do.

  • Dedicated to Customer Success : Helping our customers succeed is our number one goal and inspires every action we take.
  • We want our customers' practices, and their patients, to thrive. We are empathetic, solution-oriented, and aligned with their needs.

  • Together We're Better : We are honest, approachable, and collaborative. We believe great teams with members that are willing to do what it takes to get the job done can accomplish more.
  • We put the team first and win together.

  • Constant Innovation : We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry.
  • We are creative problem solvers. And we apply the same innovative thinking to our business and healthcare as a whole. We believe in making things better.

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