Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Head of Cyber Fraud Investigations and Fraud Operations will lead a distributed team of Cyber Fraud Investigators to proactively identify fraud trends, mitigate losses, automate processes, and provide data driven insights.
The candidate has a deep understanding of fraud affecting the software industry and can work as both leader and investigator.
The candidate is comfortable manipulating complex data sets and has a passion for fraud detection. The Head of Investigations will feel comfortable presenting to senior leadership on effects of fraud.
What you’ll do
Direct a team of fraud investigators and specialists in investigating and mitigating fraudulent activity across several verticals including but not limited to Cyber Fraud, Commerce, Account Fraud, Customer Care, Piracy, and Product Abuse.
Role will establish solid Fraud Prevention capabilities aligned with industry best-practices, in addition to having extensive capabilities to detect new / additional forms of fraud and respond through disposition, mitigation, and effective containment.
Responsible for implementing improvements to prevention (raise the barriers against the new threats), revising the business processes and decision-making capabilities, and in coordination with auditing to validate that the revised processes are being followed.
Will establish processes for benchmarking against industry best-practices as a form of metric, key actions, and improvement progress.
Passes identified issues concerning Compliance, HR, Legal, Security, etc. to those organizations who will review and potentially take over part or all of the activity.
What you'll need to succeed
10+Years of proven experience in complicated Technical Fraud-related Investigations
Strong investigative and analytical skills with the ability to apply those skills across several fraud verticals. Experience with data driven investigations
Familiarity with fraud detection systems. Deep understanding of machine learning tools
Strong technical computer data access / system skills (data queries, storage, extract, transform, etc.)
Strong leadership and partnership skills that positively influence others both internally and externally
Provide upper management with clear perspectives and data on the Fraud space (incidents, activity, improvements, status, etc.)
An inquisitive nature that seeks to understand human behavior & motivation / reaction
An ability to creatively develop and test new methodologies and approaches to ever-evolving issues
Values meticulous execution on results, automation and repeatability
Strong communications and storytelling skills, including the ability to be highly persuasive through facts and methodical process.
Bachelor's degree in technical field. Master’s degrees a plus.