Fulfillment Operations Project Associate
VMware
Heredia, Costa Rica
hace 1 día

Job Description

Fulfillment Operations Project Associate Business Operations

VMware is searching for a project associate to transform product fulfillment within EUC business operations. This contributor will work closely with key partners to solve immediate fulfillment gaps in process and work towards overall program improvement and automation.

As a fulfillment operations project associate, you will be responsible for assessing and improving each step of fulfillment for the portfolio of EUC products.

Beginning with key partners with unique requirements, the manager will understand and execute many functions of fulfillment for partner orders.

The manager will work closely with multiple teams to establish a model of fulfillment focused on automation, integration with multiple systems, and minimal impact to operational teams.

e.g. sales, partners, partner operations, sales operations, order management).

The project associate's focus also includes assessing best process and practice for the business as a whole. The manager should leverage existing frameworks for automation and refinement, as well as champion change in the business on overall process, product, and system integration improvements.

The role requires an enthusiastic person with good communication skills, attention to business critical details, and mindset for transformational improvement through automation.

Key Responsibilities

  • Primary business liaison and central internal point of contact for key partner order fulfillment
  • Create and monitor dashboards and reports on fulfillment status and automation progress
  • Verify data integrity and checks for order fulfillment with focus on automated data check
  • Create and manage opportunities for each customer stage including trial and production
  • Effectively communicate with sales and operations on process feedback and improvement
  • Collaborate with product management, operations teams, and business development for automation and clear system integration with any process related to fulfillment
  • Work with pricing and product teams to innovate and refine package change lifecycle
  • Ensure ideal customer experience related to any EUC product through SaaS transformation initiatives
  • Required Skills

  • Minimum 2 years in back office system automation, business operations, order management, or fulfillment
  • Minimum 2 years of work experience, or related education experience in software product lifecycle and operations
  • Experience with CRMs such as Salesforce.com suite of products and integration solutions
  • Previous experience working with multiple teams, systems, and products simultaneously
  • Superb written and verbal communication skills focused on organizational relationships and succinct operational accuracy
  • Ability to assess business process and systems for automation opportunities, with communication and planning skills to establish process improvement plans
  • Experience with offer setup, subscription management, billing, pricing, analytics, and monitoring
  • Preferred Skills

  • Previous sales operations experience with attention to process automation
  • Extensive work with partner and channel operations, focusing on provisioning and billing alignment
  • Focus on business process improvement within SaaS software and subscription billing models
  • Alignment and close with work sales for ideal product solution for customers
  • B.S. in Industrial and Systems Engineering or other engineering background
  • VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.

    We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community.

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