IT SaaS Engineering Chapter Lead
Boston Consulting Group
San Jose, Costa Rica
hace 20 horas


To realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate.

Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about Agile ways of working and want to spread this approach within our teams and business processes.

To execute this transformation, we need people who take the lead in defining standards and guardrails of working and developing expertise within the chapter.

Chapter Leads will optimize the deployment of Chapter members across Squads and line-manage Chapter members to guide and develop of their skills and expertise

The Digital Collaboration Tribe covers the following main content areas :

  • Meeting Experience : Includes tools like Zoom, Teams meetings, Webex, CVI services, in-room A / V systems, virtual and physical whiteboarding (i.
  • e. Miro / Microsoft Whiteboard)

  • Messaging and Communities : includes tools like Slack, Teams (messaging), and Yammer
  • Content Collaboration : Includes tools like Egnyte, OneDrive, SharePoint (on-premises and online)
  • Team Productivity : covers tools like Outlook, Exchange, Trello, Planner, PowerAutomate, and PowerApps
  • Hybrid working : covering use cases of experience equality between in-office and remote working, SmartJoin for meetings, and much more (this is a new squad that is currently developing)
  • This particular SaaS Engineering chapter lead role will be scoped to our Content Collaboration and Team Productivity squads.

    The SaaS Engineering Chapter Lead is a leader who blends deep domain expertise in the Digital Collaboration suite (namely the M365 platform and those tools named above) with a passion for coaching and developing people.

    You will directly oversee a team of Chapter members, who will be embedded in Squads but report to you as their line manager.

    You will help them grow and develop in their area of expertise and ensure alignment on the how of the work they perform in Squads.

    You will serve as a player-coach, spending part of your time embedded in a Squad yourself. You will work as a Squad Member in your domain of expertise, helping to advance the work and using your experience to maximize Squad performance.

    You will also be committed to maintaining and developing your own expertise and knowledge to ensure that you and your Chapter members bring the latest thinking to your roles.

    The SaaS Engineering chapter is charged with working with our SaaS vendors and product teams to implement some of BCG’s more complicated collaboration solutions.

    For example, successful people in this role have been responsible for the migration of our user base to Exchange Online, spearheading our move from Egnyte to OneDrive and SharePoint Online, and helping to facilitate the mass ingestion of >

    100k PST files into our Exchange Online active mailbox and online archive to help improve collaboration capabilities and performance at the same time.

    The SaaS engineering team focuses more on major implementations and projects, and works in tandem with our Sustaining Engineering team to ensure appropriate serviceability and avoidance of technical debt in our implementations.

    Among your responsibilities, you will :

  • Continuously develop Chapter expertise Maintaining best-in-class Chapter expertise and resources in order to deliver the right knowledge and skills to SquadsStaying abreast of relevant developments and innovations in domain area, both internally and externallyMaintaining your own technical knowledge through learning and continuous improvementDevelop and train the team on comprehensive and streamlined implementation procedures for all products within the Digital Collaboration Product suite, with a particular focus on our Content Collaboration and Team Productivity squads.
  • Partner with our Infrastructure team and Sustaining Engineering Chapter Lead to implement an appropriate interaction model between our Agile squads and BCG’s non-Agile teams such as our IT Service and Infrastructure organizations.

  • Develop Chapter members and the Chapter as a whole Overseeing, providing feedback, and developing Chapter members to help improve domain knowledge and better serve the Squads in which they workDiscussing Chapter development progress and opportunities with the Tech Area LeadEducate team members on foundations and criticality of change management excellence, CMDB utilization, and rapid deployment methodologies to minimize the risk of human error and downtime because of our changesCoach chapter members on how to identify candidates for automation or transition of responsibility to adjacent teams such as Sustaining Engineering to shift left
  • Share knowledge and expertise within and outside of the Chapter Ensuring the how of the work performed by Chapter members is aligned with established technical roadmaps and guardrails to drive strategySharing relevant insights and developments within area of expertise with Chapter members and related ChaptersActively sharing knowledge and expertise across the organization with other Chapters
  • Identify resource needs throughout the organization Engaging Product Owners, Tribe Leads, and Tech Area Leads to allocate Chapter members and ensure Squads have proper technical resourcing and functional expertiseIdentifying expertise and resource gaps and training or hiring the talent needed to
  • address themAct as an advocate for our engineers in challenging discussions and encourage them through coaching and by example to be self-sustaining within the squads to which they are assigned.

  • Work in a Squad to realize its mission Advancing the work of the Squad based on items in the backlog and priorities set by the Product OwnerSharing expertise with Squad members and working cross-functionally to advance the work of the SquadFlexibly move in and out of multiple squads to partner with product owners and the assigned engineers to identify and execute on process efficiency activities, critical project tasks, and other innovative ways of transforming how our products are run and operated.
  • Enable the organization’s new way of working Modelling behaviors to support the organization’s transformation to a new way of workingActively creating and maintaining a positive culture within the Chapter based on Agile leadership behaviorsPartner with the tribe’s solution architect and enterprise architect to facilitate our move to BCG’s strategic architecture for Digital Collaboration as determined by the Technical Area Lead.
  • Focus heavily on automation and self-service opportunities to empower our users and allow our IT team to focus on more value-creating activities.


  • Inspiring and motivating your team
  • Comfortable with both planning and execution
  • Partnering with architects on design during the early phases of ideation of an initiative
  • Influencing the organization through thought leadership that shapes technical demand
  • Committing to cross-functional collaboration to achieve the best results for
  • the organization

  • Enjoying coaching and developing people to improve their performance, knowledge
  • and expertise

  • Being intellectually curious and enjoy learning new skills and capabilities (e.g., Agile principles and technology platforms)
  • Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs
  • Challenging conventional thinking to drive engineering and product excellence

  • Total 7+ years’ relevant experience, including a proven track record in a management position, leading large cross-functional teams and solving complex problems for business functions with significant business impact
  • Proven track record of leading through influence, building long-term relationships and confidence building vision, roadmaps, budgets, priorities and objectives
  • Good understanding of technology enabled business transformation, Digital transformation, Organizational transformation, delivering enterprise-level IT and Digital projects
  • Financial literacy and ability to understand how budgets and funding processes impact the Chapter's work
  • Deep knowledge of their area of expertise, being referents among colleagues and with ability to go one step further
  • Knowledge of Agile Methodologies and ways of working (Scrum, XP, Devops ), understanding and applying servant leader mindset and with the ability to engage in Agile ceremonies to provide teams necessary direction and guidance
  • Exceptional communications and stakeholder management skills
  • Entrepreneurial spirit and comfort working within rapidly changing environment

  • Your whole Chapter, by setting their direction, establishing objectives and key results, working on the staffing and development of your chapter, and ensuring that you maximize outputs and working products
  • Tribe Leaders and Technical Area Leads, with whom you shall work to manage chapter resources and ensure a positive collaboration
  • Peer SaaS Engineering functions and our Enterprise Architecture organization to create architectural simplicity and significant performance improvement gains.
  • Agile Coaches and Scrum Masters, that will ensure that you adopt agile principles, mindset and ways of working into your daily routine and who will coach you during the transformation

    Candidates should be aware that BCG currently maintains a policy requiring all US & Canada based employees to be fully vaccinated against COVID-19.

    Newly hired employees must be fully vaccinated prior to their employment start date. BCG is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons where it is not an undue hardship to the company to do so as provided under applicable federal, state, provincial and local law.


    Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.

    BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.

    Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change.

    BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures.

    We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.

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