F&A OTC Non Collections Supervisor
Accenture
Rica Heredia, Costa
hace 6 días

Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Visit us at www.accenture.com

RESPONSABILITIES :

Responsible for supervision of daily operations of the Order to Cash team and the processes, with the overall goal of ensuring client expectations are met

Manage daily operational performance management to meet targets established in the Service Level Agreements as agreed with client

Achieve and enable high quality service delivery to ensure satisfaction by client s management and end users

Establish and lead the OTC team, including ensuring appropriate team succession plan is in place

Provide a holistic view of service delivery to the client

Act as a clear escalation point to the client for service related issues and facilitate resolution of any identified issues

Initiate and own continuous improvement projects within area of his her responsibility

Ensure compliance to Accenture policies and procedures for those applicable OTC team

Manage service related issues from small, ad hoc client requests to larger service delivery issues

For contractual problems, work closely with the OTC Manager to ensure gaps are identified, closed and agreed with the client Conduct meeting and reviews based on client agreed meeting cadence

Manage hiring, development, coaching and performance management for direct reporting lines

People developer, build up team succession and maintain exceptional service delivery

Build strong relationships by managing client expectations

Identify automation opportunities, and focus on client value creation

REQUIREMENTS

Experience in managing unstructured problems

QUALIFICATIONS

Bachelors degree required Accounting or Administration

Minimum 10 years work experience

Fluent English skills including Oral and Business Writing

Domain expertise in Order to Cash processes in Credit Management, CashApps, Customer Service

Sound operations management experience including SLA management

Strong contractual change management knowledge

Strong client communication skills

WORKING CONDITIONS

Overtime may be required during peak periods

Non standard hours may be required

Occasional travel may be required

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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