Act as a primary promoter and developer of thequality culture and process into the Project Support Department, for LAM OpsOrganization.
Acts as a focal point for the development andmaintenance of Customer Satisfaction Programs, quality standards, KPIs andmetrics.
CoordinateSYSS Customer Satisfaction Programs in LATAM region for projects and services :
oCustomer Surveys (Harries & Vox)
oCustomer Loyalty initiatives
oKPIs & Reporting
oFollow-up & actions tracking
Development and follow up of Corrective Action Plans(CAR) for the Customer Satisfaction Surveys
Actas an efficient interface between Project Support Team and Countries to handlequality related issues, safety notice, etc.
Actas the focal point of contact with SYSS Organization on any QA and / Or CustomerSatisfaction related activities.
AlignLAM applicability of SYSS Quality and Customer Satisfaction Programs
Developand implement a Regional Audit Process / Program for key initiatives & plansand assist on implementation of externals and / or BU specific
Define& generate effective Quality Report
Drivea Continuous improvement culture. Implementation initiatives
Collaboratein the Regional Quality SharePoint
Bethe responsible to create and promote focus on quality results, processefficiency, and excellence into the Project Support Team : Develop and communicate KPIs
Identify any potentialquality issues in the defined process and escalate potential quality issuesimmediately to management.
Industrial Engineer or BA degree preferred.