Technical Solutions Cons IV
UXC Professional Solutions
San Jose, San Jose, Costa Rica
hace 9 días

Job Description :

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery.

Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities :

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
  • Ability to articulate clearly, recommend and explain resolutions / clients.
  • Understand and utilize ITIL.
  • Represent the company in a face to face customer location visit, industry conference / trade show, vendor meeting, etc.
  • Education and Experience Required :

  • First Level University degree : a) technical, b) non-technical (i.e., Bachelor of Arts / Science). Typically 3-4 year completion beyond High School level, BA / BS or equivalent experience.
  • 5-7 years experience in relevant technologies and customer environments.
  • Relevant industry qualification where applicable.
  • Knowledge and Skills :

  • Excellent verbal and written communication skills in language to be supported.
  • Advanced troubleshooting skills in a technical environment.
  • Excellent analytical and problem solving skills.
  • Advanced Software and hardware knowledge of computing, storage and peripheral devices.
  • Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
  • Advanced proficiency with case management databases and tools.
  • Superior customer service skills.
  • Phone and remote support experience. E-support experience, knowledge and resolution ability.
  • Ability to solve and document solutions for usage of other technicians and customers.
  • Ability to mentor new agents.
  • Ability train peers on solutions.
  • Ability to take full ownership for resolution with escalated customers.
  • Ability to lead technical action plans.
  • Lead or provide expertise to teams or projects.
  • Highly Developed knowledge of more complex solutions.
  • If you are an applicant from US, Guam, Puerto Rico : DXC Technology is an Equal Opportunity / Affirmative Action employer.

    All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age (40 or over), or genetic information.

    DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.

    EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

    Please note : DXC will respond only to requests for accommodations due to a disability. If you are an applicant from Canada : DXC is an equal opportunity employer.

    We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

    In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.

    If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-

    mail AODA Canada Requests.Note : This option is reserved for applicants needing a reasonable accommodation related to a disability.

    We participate in E-Verify. Participation Poster (EN and Spanish) pdf file Sitemap

    EEO is the Law Poster Sitemap

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