Senior Business Intelligence Infrastructure Administrator
F. Hoffmann-La Roche Ltd
San Rafael de Escazu (Pharma), Costa Rica
hace 2 días


To provide technical operational support and the administration and maintenance of the related platforms, ensuring services meet operational targets, achieve high availability and performance, whilst caring about aspects such as tactical lifecycle management and continuous improvement.

Unit Lead / Team Lead

Key activities and deliverables

Operational support for global platforms and components.

Install, configure, upgrade, troubleshoot, and proactively monitor and ensure performance, availability and capacity.

Manage incidents, problems, changes and releases.

Drive scripting and IaC development to achieve highest levels of automation and use of APIs, enabling continuous integration and delivery.

Apply DevOps principles and practices to optimize operational activities.

Develop business and technical know-how within area of expertise for the function.

Comply with OLAs and quality and validation requirements.

The following activities are part of the expected tasks for the position and need to be acknowledged by candidate :

Regular on-call duty.

Some out-of-business-hours maintenance work.

Able to occasionally travel, as required.

Job skills required

  • Very strong spoken and written English skills.
  • Excellent communication and interpersonal skills, ability to work effectively with a remote and multicultural team, always following a collaborative and supportive approach.
  • Be able to self-manage, be a problem solver, critical thinker, proactive and accountable.
  • Possess a strong customer focus together with a highly responsive service delivery and support ethic.
  • Strong hands-on technical skills, strong operational background, excellent problem-solving and analytical skills, troubleshooting, capacity planning and root cause analysis capabilities.
  • Qualifications and experience - required

  • More than 5 years of increasing technical IT experience.
  • Knowledge and working experience in infrastructure administration for Business Intelligence solutions. It will require expertise in some of the following : Hadoop, Informatica PowerCenter, Tableau, Machine learning.
  • Solid operational understanding and deeper knowledge / administration experience of technologies associated with Business Intelligence solutions : operating systems, storage, databases, security and network protocols, etc
  • Qualifications and experience - nice to have

  • Strong experience in scripting and automation (e.g. : Ansible), and APIs development and integration.
  • Experience in delivering IaC solutions
  • Previous use of DevOps, Lean or / and other agile methodologies.
  • Roche is an equal opportunity employer.

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