Financial Clearing Specialist
Syniverse
Costa Rica
hace 4 días

The primary focus of this role is to provide support for managing relationships with our Roaming Partners and other Financial Clearing Agents.

Job Responsibilities :

  • Producing all credit / debit notes on behalf of clients.
  • Liaising with all partners of our clients to build relationships, resolve queries, answer questions and relay information.
  • Acting as back-up support to an assigned individual and performing ad hoc tasks upon Lead / Manager request.
  • Attend client visits and prepare and hold presentations.
  • Provide practical solutions for problem solving issues.
  • Monitoring and replying to emails from partners / clients; referring to appropriate departments or escalating to Lead / Manager or relevant departments when appropriate.
  • Monitoring internal Service Level Agreements (SLA) and escalating unresolved problems to Lead / Manager when appropriate.
  • Raise tickets via Swift for any customer service requests and ensure closed within target completion date.
  • Monitoring Client Service Level Agreements (SLA) and escalating unresolved problems when appropriate and relevant to the associated responsibilities.
  • Performing billing process.
  • Performing IOT discount process and generating reconciliation report / process.
  • Create, update & maintain agreement details for IOT transactions
  • Processing and reviewing FX trading.
  • Performing currency account reconciliations.
  • Generating payment list; downloading and storing payment information.
  • Bank relation and issue ownership and follow through.
  • Performing payable invoice reconciliation process, including approval or adjustment of invoices received from roaming partners.
  • Follow up on unapproved / missing invoices in line with BA GSMA documents associated with the payable invoice resolution process.
  • Resolving any general day to day roaming partner problems that may arise.
  • Dealing with e-mails sent to public folders
  • Responding to requests for information from roaming partners and internal colleagues.
  • Amending positions, setting up manual payments and raising interest invoices.
  • Loading data into the system where not automated.
  • Monitoring loaded data; referring or escalating issues as appropriate.
  • Running process cut-offs as required.
  • Developing and owning key relationships with the payments departments of other GSM operators or Financial Clearing House to ensure timely and accurate payments to our clients for key debt positions.
  • Specifically support and influence these relations in the region of operator or Financial Clearing House.

  • Monitoring Client Service Level Agreements (SLA) and escalating unresolved problems when appropriate and relevant to the associated responsibilities.
  • Daily allocation of receipts for assigned clients, including clearing of unallocated positions.
  • Chasing client debt using phone calls and e-mails where required on a partner basis.
  • Managing clients’ debt levels in adherence to SLA / KPI specific to client or generally set as per Service Agreement or GSMA standards;
  • escalating unresolved problems to Lead / Manager as appropriate.

  • Responding to clients’ requests for information updates in line with above.
  • Responding to account handler queries, particularly for the completion of monthly bank statements with regards to unallocated cash positions.
  • Developing and owning key relationships with the payments departments of other GSM operators or Financial Clearing House to ensure timely and accurate payments to our clients for key debt positions.
  • Specifically support and influence these relations in the region of operator or Financial Clearing House.

  • Monitoring Client Service Level Agreements (SLA) and escalating unresolved problems when appropriate and relevant to the associated responsibilities.
  • Running, checking and sending of reports or due service information to the client.
  • Allocation of issues and escalation to Client Services Manager if required.
  • Dealing with e-mails sent to the client public folders.
  • Act as second support to an assigned individual. Responsible for managing their clients during any absence.
  • Manual trade requests, funding Validation and follow up till completion.
  • Regular customer reviews and conducting conference call, video conference and attending site visits.
  • Requests for information related to the client from internal colleagues.
  • Requests for information to the client.
  • Job Requirements

  • Degree (financial / economics studies) or Accounting qualification.
  • 1 year relevant job experience.
  • Having a sense of responsibility and providing excellent customer focus.
  • Demonstrated ability to apply somewhat diversified procedures to similar situations, paying close attention to detail with excellent accuracy skills.
  • Able to think creatively to solve problems on own initiative with the confidence to follow them through to completion.
  • Excellent team member leading by example and excels at what they do.
  • Excellent communication skills both written and oral.
  • Strong organizational skills.
  • Ability to work, report and communicate effectively across various timezones and locations of teams and partners / clients involved. Global mindset for support.
  • Good mathematical and Excel user skills.
  • Good knowledge of Word and PowerPoint.
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