Order Management Knowledge Specialist
Thomson Reuters
Lagunilla de Heredia, Costa Rica
hace 3 días
  • Responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients.
  • Aligned to a designated client base and is accountable for building relationships with internal and business partners, playing a key role in improving service results.
  • Evaluate, track, and report quality results for the Order Management team.
  • Own and manage the entire end to end order life cycle, including order preparation, order creation and order submission.
  • Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).
  • Communicate any maintenance, changes, or downtime to department. Manage all communication with the entire Order Management department and ensure optimal practices for all processes
  • Provide research and support for audit disputes; ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).
  • Monitor, evaluate and escalate all order issues and resolve in discrepancies in production metrics.
  • Act as a link between department and upper Management
  • Provide timely support and resolution regarding Data and Compliance issues.
  • Process order adjustments, applying appropriate commercial policies and guidelines.
  • Provide assistance and mentorship to new recruits and less experienced members of staff
  • Monitor daily dashboards / reports and participate in group discussions re : system enhancements, product testing, general policy / procedure maintenance, renewal processing, etc.
  • Spot trends and make recommendations for enhancing systems and procedures.
  • As necessary and agreed, act as a deputy in the absence of the Team Leader / Manager.
  • At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers.

    As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences.

    With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world.

    Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance -

    and their own. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

    Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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