Genesys Telecom Specialist
ADVITO
Lagunilla CR
hace 19 horas

Job Description

Telecom Engineer - Genesys

Full

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more.

People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance.

But don’t just take our word for it we've been voted top place to work and recognized by Investors in People, Flex jobs and Forbes

The Engineer II position is responsible for configuration, and installation of voice and e-services in BCD Travels Contact Centers.

Responsible for configuring and installing skill-based routing using DNIS Digits with integration to Agent Sip Servers, Trunking Sip Servers, Configuration Routers, and Statistical Servers.

Responsible for working trouble tickets by analyzing, isolating and diagnosing issues with Genesys applications

A snapshot of this opportunity

  • Manage Genesys software programming and a good understanding of infrastructure
  • Reporting support / Hierarchy for Informant and ICON Data Base
  • Provide knowledge base / support for Email, Chat, CTI link (WFM), and Speech
  • Add, move, change and / or deleting users on systems
  • Quality Control Routines and Quality Control Disaster Recovery
  • Test new or upgraded products and research third party solutions
  • What We Offer You

    At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance.

    We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others are also high on our list.

    We make a difference through charitable activities in our communities across the globe.Interested?Create your profile and upload your resume / cover letter via our website

    What We Offer You

    At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance.

    We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others are also high on our list.

    We make a difference through charitable activities in our communities across the globe.Interested?Create your profile and upload your resume / cover letter via our website

    IT / Telecom

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