MSD’s Business Service Centers (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.
The BSC Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the Americas region.
The Resolution Center will be responsible for the execution and delivery of the customer service for all applicable markets in the Americas.
Scope of position includes handling and resolving internal and external stakeholder requests pertaining to procurement process, invoice process, and employee expense management.
Primary responsibilities for this position include, but are not limited to, the following :
Resolve customer queries in the areas of procurement, accounts payable and employee expense management inquiries, mainly via phone calls received at the contact center
Through daily problem resolution, identify and propose process improvement
Assist in communications with internal business customers
Collaborate with various Merck / MSD organizations to resolve process and / or technical issues across multiple ERP systems
Properly and effectively escalate issues that cannot be resolved real time
Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
Collaborate with various personnel to resolve reconciliation issues within system and / or vendor relationships
Effectively manage and prioritize workload efficiently and accurately while maintaining a positive customer service culture
Minimum of 2 years of experience in a finance or accounting department of a multinational company preferred
Business Level fluency (oral and written) in Spanish, French and English languages
Experience working with Case / Ticket Management Software, specifically BMC Remedy
Experience using SAP
2+ year of experience in P2P, accounts payable
Experience working in an organization providing services across multiple markets or geographies
Bachelor's Degree in Business Administration, Accounting or Finance
Pharmaceutical industry experience
Our employees are the key to our company’s success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program.
Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.
Job : Shared Services
Employee Status : Regular
Travel : Number of Openings : 1
Shift (if applicable) : Hazardous Materials :
Hazardous Materials :
Company Trade Name : MSD-ul