SFDC Process Automation Developer
3m
Asuncion de Belen, CRI
hace 9 días

Position Description

S&PA Salesforce Developer is responsible for supporting the business processes in SALESFORCE.com (SFDC) including requirements definition, data integrity, testing, training, Visualforce, Apex classes, triggers, Java Script.

  • The S&PA Salesforce Developer will collaborate with internal and external partners to identify and resolve business issues and drive innovative solutions;
  • helping ensure that quality customer service is provided to SFDC systems and their associated business processes. The S&PA Salesforce developer must have the ability to perform SFDC configuration or administration troubleshooting independently, while working effectively across 3M’s SAP Support and Global IT Organizations when required.

    Key Responsibilities

  • Perform configuration & analysis across SFDC
  • Provide functional knowledge for the applications supported by 3M’s support organization and associated business processes
  • Resolve complex business requirements via SFDC configured solutions
  • Develop functional specifications and guide the development of those programs within the development team
  • Work with Senior Business Analysts to define user requirements, and translate them to functional specifications
  • Work closely with the Technology team to provide 24X7 functional and technology support on SFDC Resolve Level 2 queries (i.
  • e. break / fix, etc) that are assigned to them by the Queue Manager

  • Accountable for end to end resolution of incidents; track and monitor incidents throughout the lifecycle
  • Be a single contact point for all user queries
  • Collaborates as needed with other global support team members on configuration design questions and analysis
  • Facilitates interactions and escalations with appropriate groups (e.g. 3M SAP Solution teams, Global Infrastructure, etc)
  • Accountable for completion of all communication activities back to the consumer (while communication may be executed by others, case manager is accountable for the completion of communication activities)
  • Meet or exceed established SAP Support Service Level Agreement (SLA)
  • Update procedures, operation instructions, and any other documentation impacted by system changes
  • Configuration skills such as creating screens, validation rules, process builder, approval processes, profiles, security permissions and other configuration related activities.
  • Can analyze requirements and develop designs to implement solutions in Salesforce.
  • Required

  • Bachelor’s Level University / College Degree
  • Minimum of 2 years’ experience working with SFDC
  • Must be able to travel internationally if needed
  • Off hours on-call support is required
  • Must be fluent in English
  • Preferred

  • 5 years experience in SAP ECC and CRM
  • 3 years CRM business process experience
  • Salesforce Lightning experience preferred
  • Experience working on or supporting one or more Full Life Cycle SFDC implementation
  • Experience working with HP Service Manager and HP Quality Center
  • Strong communication and presentation skills and the ability to work in a team environment
  • Experience working in a global environment
  • Individual must be detail oriented, self-directed and have strong independent problem solving skills. The ability to multi-
  • task is inherent in the job responsibilities

  • Ability to develop and exercise task specific project plans with minimal supervision.
  • Key Competencies

  • Change Management (Technology) - Experienced
  • Functional Design - Advanced
  • Incident Management - Experienced
  • Requirements Gathering - Advanced
  • Testing Advanced
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