Corporate Application Support Engineer
San Jose, Costa Rica
hace 2 días
source : Successfactors

Job Function : IT

Full-Time / Part-Time : Full-time

Contract Type : Permanent

Job Level : Professional

Office Location : San Jose (SJO), Costa Rica

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-

made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide.

We are looking to hire a Corporate Application Support Engineer for our Centre of Excellence (CoE) in San Jose (SJO), Costa Rica to support and manage the corporate portfolio of IT business services and IT solutions supporting Panalpina business processes globally.

These IT solutions are based on variety of technologies and platforms, including Java, .NET, WebSphere, IIS, Mobile Applications, etc.


  • Support global IT business services delivery according to business expectations reflected in SLA, focusing on Incident, Service Requests, Problem, Change and Release Management processes
  • Understand supported business processes, needs and priorities. Experience with Transportation and Logistic industries is an advantage
  • Work collaboratively with other teams, participate in architecture, design, and development to ensure proper support once applications are productive
  • Manage relationships with IT and business stakeholders and global IT teams and 3rd parties
  • Contribute to IT systems architecture, design and security discussions
  • Support the implementation of IT solutions and key components of overall IT architecture and security
  • Maintain a Knowledge Base
  • Qualifications

  • Higher Computer Science or Information Technology education
  • Experience in providing IT business services and supporting IT business applications
  • Good knowledge and understanding of Java / J2EE, PHP, .NET; knowledge of front-end stack (HTML, CSS, JS, AJAX, JQuery, other client-
  • side frameworks) would be beneficial

  • Strong relational database (Informix DB2, MS SQL, etc.) knowledge
  • Understanding and experience in development and support of mobile applications for iOS, Windows and Android would be an advantage
  • Knowledge of IBM WebSphere application server would be a plus
  • ITIL foundation certification is considered as advantage
  • Skills

  • Excellent interpersonal and communication skills
  • Team player
  • Strong analytical and problem solving thinking
  • Organizational, planning and prioritization skills
  • Highly reliable, with high sense of responsibility
  • Self-motivated, committed and result-driven
  • Able to cope with pressure and a fast paced environment
  • Persistent yet flexible, positive and open attitude to changes
  • Agile, fast and capable learner
  • Languages

  • Fluent English spoken & written
  • Other languages are an advantage
  • Specifics for Job / Environment

  • You will be part of our Corporate IT
  • International environment
  • Up to 10% travel
  • Please submit your application in English.

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