Senior Security Analyst - Identity & Access Management
Roche Deutschland Holding GmbH
San Rafael de Escazu (Pharma), Costa Rica
hace 6 días

Provide timely Identity & Access Management services for end users, taking into account network security and data privacy requirements.

1.1 Primary Responsibilities

  • Act as Subject Matter Expert (SME) for several services / processes (e.g. Genentech OnBoardings, Name Changes, Terminations, User Moves, etc.).
  • Continuously review and improve the related services / processes.
  • Analyzes and troubleshoot incidents (2nd level) related to the service.
  • Execute tasks related to Identity Management Operations.
  • Communicates with customer, requestor and / or IT partners.
  • Defines working processes and standards for the execution of daily duties and job function.
  • Creates and updates process documents and instructions.
  • Organize and conduct training for team members for the related services / processes.
  • Co-ordinate the work of the Managed Service Provider including dispatching of work, training of processes, ensure adherence to process.
  • The Individual

    1.2 Experience and Skills

  • 5-8 years experience with proven track record of working in a major, global organization preferably in a regulated industry
  • Completes tasks and assignments with a strong customer focus and a highly responsive service delivery and support ethic
  • Experience in developing, improving, supporting and executing complex identity and access management processes
  • Experience in providing solutions aligned with standards, security, validation, capacity, high availability and identifying associated risks
  • Demonstrated willingness to cross train and to learn additional expertise related to operational activities
  • Demonstrated interpersonal, collaborative and commitment to operational excellence skills
  • Multicultural and international experience preferred
  • Excellent coordination, organizational and communication skills
  • International mindset with clear goal orientation
  • Takes a proactive, collaborative and supportive approach when interacting with colleagues
  • Additional experiences and skills required unique to this job :

  • Strong understanding of Identity & Access Management, Network Security and working experience in validated environment
  • Strong hands-on technical skills, operational background, and working experience with identity and access infrastructure technologies and business applications is an asset
  • 1.3 Education

  • Bachelor’s degree in computer science, engineering or business field, or equivalent experience
  • ITIL Service Management certification (Foundation required, Practitioner and experience strongly preferred)
  • 1.4 Language

    English : Strong verbal and written

    Other languages : are a plus

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