Position Summary / Responsibilities
Engineering functions Site Ops
Procurement activities (80%)
Management of 100% local inventory.
Control of Microsoft assets, this includes laptops, cell phones, Polycom landlines, accessories (headsets, power eliminators, mouses, video adapters, network)
Control of the sheets that are signed by users as well as income or losses on Microsoft assets.
Be in contact with Microsoft suppliers to make purchases of equipment and accessories that are occupied in the locality for the IT part (use of internal Microsoft system to do it).
Local and cellular telephony
Management and control of cell phones assigned to employees.
Activation and verification of telephone lines (local and cellular) with the corresponding provider.
Assignment of equipment for customer employees (inventory update), application of internal processes for this as LITDOC.
Replacement of equipment for employees in case of faults previously verified by TechLink.
Assignment of accessories to employees such as diadems, connectors / adapters, video, network, monitors, docking station, mouses.
Fundamental bases on networks and servers. This includes knowledge of routers, switches, basic connections with servers.
Fundamental bases on communication in telephony matter.
Knowledge about Microsoft operating systems (simple installation or troublueshooting)
Knowledge in Office.
Management and contact with end user (skills).
In some locations, they are supported by the local IT Managers to present and manage courses or presentations such as the Worksmarts.
Support in some cases on IT issues (depends on how they are presented).