Do you love delivering IT support? Do you want to be responsible for delivering extraordinary customer support across a range of technologies and hardware ?
Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
As part of our local management team, you will oversee and lead performance, monitoring overall KPIs and targets in your team.
We care about the work we do, the companies we partner with and the customers they serve and we believe our people are critical to our success.
Ideally you will be from an IT support background, and have extensive experience in software support and management experience of at least 100 people.
Duties and responsibilities
Plan by prioritizing customer, staff and organizational requirements
Onboard a team of specialists and developing the business unit knowledge in Tek Experts
When needed, serve as part of the escalation path for operational issues
Maintain continuous lines of communication, keeping the global leader of Azure and client director informed of all critical issues
Responsible for a wider perspective of metrics achievement
Manage section and delivery managers locally
Run, analyze reports and create action items to improve the operation and ensure metrics achievement
Manage headcount numbers and work with the client director to update the quotas / targets
Open communication with the delivery team to review team’s status, metrics, possible issues / needs and proceed with actions.
Also to keep the managers updated on latest news, action plans, etc
Concurrent meetings with customer’s managers, if needed
Ensure that the support team meet KIPs and SLA
Attend regular operational and business review meetings
Participate in the review processes and workflow to diagnose areas for improvement
Create, implement and maintain business processes
Proactively proposes improvement plans where gaps are noticed
Performance management and people development
Skills and competencies
Demonstrable experience leading a support team of at least 100 team members
Strong organizational, planning, leadership and management skills with a confident and professional manner
Strong English communication skills with excellent presentation skills
Excellent soft skills, including conflict resolution, influence and negotiation skills
Critical thinker and ability to make decisions
Ability to work under pressure in a highly targeted environment
Committed to self-development and the development of others
Why Tek Experts?
We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments.
We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-
oriented and results-driven.
In return, we offer you
Top office in a central location
Excellent remuneration package
Excellent working conditions, casual atmosphere, and state-of-the-art hardware
Continuous professional development and certification programs
Committed to offering career development opportunities to all our staff
To say people are our greatest asset has become something of a cliché but at Tek Experts, we strongly believe it’s true.
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Hiring, transferring and promotion practices are performed without regard to the above listed items.