Billing Clerk (Customer service representative)
MSD
San José, CR
hace 5 horas

SHA002236

The billing clerk Customer service representative Analyst

will be responsible for the execution of the order entry and customer services

of different type of products at MSD

Primary responsibilities for this position include, but are not

limited to, the following :

  • Resolve customer queries in
  • the areas of Order management, Customer services

  • Through daily problem resolution,
  • identify and propose process improvement

  • Assist in communications with
  • internal business customers

  • Processing credit and debit notes
  • Process purchase orders Received from
  • customers in a timely manner while complying with SLAS.

  • Collaborate with various MSD
  • organizations to resolve process and / or technical issues across multiple ERP

    systems

  • Properly and effectively escalate
  • issues that cannot be resolved real time

  • Ensure compliance with company
  • policies and procedures and supports company mission, values and standards of

    ethics and integrity

  • Effectively manage and prioritize
  • workload efficiently and accurately while maintaining a positive customer

    service culture

  • Prepares ad hoc reports as requested bySr Management.
  • Required :
  • Minimum of
  • Minimum of
  • 2 years of experience in a call center environment, finance or accounting

    departments of a multinational company

  • Business
  • Level fluency (oral and written) in Spanish and English languages

  • Experience
  • working in an organization providing services across multiple markets or

    geographies. Customer service experience

  • Advanced
  • college degree in accounting, finance, business or career about to complete.

  • Intermediate
  • PC skills (Word, Power Point, Excel, Share point)

  • Demonstrated
  • commitment to education and professional development

  • Works effectively
  • in a fast-paced, dynamic environment, under pressure and with a high degree of

    professionalism

  • Ability to operate
  • independently and remain focused through change or uncertainty and with a team

    in a fast-paced and high volume environment with emphasis on accuracy and

  • Team
  • player with a focus on collaboration

    Preferred :

    Pharmaceutical industry experience

    using SAP

    Our employees are the key to our company’s success. We

    demonstrate our commitment to our employees by offering a competitive and

    valuable rewards program. Our Company’s benefits are designed to support

    the wide range of goals, needs and lifestyles of our employees, and many of the

    people that matter the most in their lives.

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