Job Background / Context :
HR Shared Services (HRSS) provides Talent Acquisition, Employee Lifecycle, Data Services, Total Rewards, and Stakeholder Services to employees across the globe.
Our mission at HRSS is to develop a world-class global HR infrastructure that provides services, processes, and tools to enable businesses to manage their employees while assisting in the management of cost, risk, growth, and quality.
In partnership with HR, HRSS strives to provide excellent customer service through its product offerings to employees and managers while focusing on process re-engineering and initiatives to enhance the Shared Services function within Citi.
This role is expected to manage various products verticals and projects, and will involve business / internal negotiations, stakeholder management, continuous improvement / reengineering opportunity identification, systems enhancements, and strategy execution, including ownership / coverage of work migrations parallel run and operations handover / stabilization for transition-related initiatives.
The role will develop strong business cases with cost / benefit analysis for projects, and manage all of its phases from initiation, planning, execution, implementation and closure.
The role is expected to work and develop relationships with multiple stakeholders and functional teams at the same time.
Financial analysis and productivity saves management will be critical for this role.
Job Purpose :
The Senior Project Manager’s primary role is to provide project / program governance, process improvement infrastructure, and overall workstream oversight to any product or process initiative / project leading to increased productivity and / or raising overall quality and effectiveness of the organization.
This role provides functional project management expertise and deep working knowledge of applied reengineering methodologies, working cohesively with a multitude of senior sponsors, business counterparts, process stakeholders and subject matter experts.
This role reports directly to the NAM Strategy & Reengineering Lead and is accountable for delivering programs / projects in relation to focus areas in Reengineering such as migrations, transformation, business process automation, productivity management, and continuous improvement.
Key Overall Responsibilities :
Serve as a Senior Program and Project Manager for initiatives that may be local, regional, cross-regional, or global in nature.
Execute Program and / or Project Management of the agreed Book of Work for HRSS, including but not limited to : HR Migrations, Location Strategy Transitions, Vendor Migrations, Global Payroll and Reengineering initiatives (LEAN, Smart Automation, etc).
Programs / Projects to be handled are expected to be mostly high in complexity and visibility, spanning various HR / HRSS pillars, and involving different stakeholder groups (likely including senior management.)
Manage projects and initiatives in alignment with the defined framework and methodology (including Program / Project Governance and Intake).
Ensure successful project completion through utilization of appropriate project management techniques as aligned with PMO standards and framework.
Adherence to CPMC & PMO standards, and compliance with PTS-W / LPMT requirements are expected as well.
Manage project team resources, ensuring appropriate allocation to initiatives and engaging with key stakeholders to align on approach and priorities.
Monitor, escalate and remediate any risks associated with projects and ensure that preventive actions are installed in order to decrease the probability of future recurrence.
Promote a Lean culture across HRSS and lead various reengineering and process improvement activities, making sure that all project objectives and goals are harmonized towards overall HRSS and Product Pillar goals and objectives.
Assist the Global S&R Leads in formulating and driving strategy for each of the product pillars, including working closely with in-region and global resources and stakeholders for data gathering, analysis, and discovery.
Work with the Global S&R Leads in the overall development of junior team members through performance feedback, coaching, and hands-on exposure.
Track, drive, and manage performance of specific product pillars vs. established productivity targets, mitigating risks along the way and collaborating with global and regional stakeholders in identifying, generating, and executing actions towards short-term and long-term goals.
Support financial targets for the HRSS organization by ensuring that key programs and projects are delivered on time and with sustainable benefits for the organization, which may require partnering closely with product leads and BP&A analysts, as well as regional and global counterparts.
Note : Additional responsibilities or changes to existing responsibilities may occur depending on business and organizational changes.
Continuous Improvement / Reengineering Expectations :
Think Lean. Able to demonstrate and implement the key concepts of Lean in a service-oriented setting particularly presenting various opportunities to eliminate waste and streamline processes.
Provide value added services with stakeholders and product / process owners through consultative engagement, which will entail both the high-level end-to-end view and the detailed operational steps in order to design the right solutions.
Partner with project managers in providing a comprehensive Reengineering plan during migration using the fix and shift model and agree on how to manage the change seamlessly.
Utilize appropriate technical know-how to evaluate practicality in incorporating technology solutions to future state processes.
Manage the execution of business process automation activities to lessen cycle time and decrease if not eliminate manual, repetitive work.
Measure and analyze the overall contribution and benefit of a particular Reengineering work which has direct impact to customer experience and business operations.
Adopt industry best practices to projects and see how these best fit to the organization.
Knowledge / Experience :
Motivational fit willingness to work in a shared services team that is regional and global in nature
Preferably minimum of 8-12 years project management and business process improvement work experience with proven track record in achieving overall goals within the specified project parameters
Prior knowledge of HR or Shared Services operations and systems (on-boarding, off-boarding, employee lifecycle, payroll and data management) will be a strong advantage
Prior Continuous Improvement / Reengineering experience and understanding on how business process improvement is done in an operations environment
Strong Financial analysis and modeling experience
Qualification and / or certification in project management & process improvement methodology (Ex. PMP, Lean or Six Sigma) is preferred
MS Office Suite skills (Word, Excel, PowerPoint, Project, Visio, Outlook)
Experience with Workday HCM and HR Service Now preferred
Innovative and manages change nimbly
High level planning, organizing and documenting skills are essential
Strong stakeholder management, interpersonal and negotiation skills
Excellent written and verbal communication, facilitation and presentation skills
Has multi-tasking ability, analytical and strong problem solving skills
Client-focused for exemplary customer service
Strong team player, willing to learn and share experience with other team members
Experience working on global projects and global teams
University / College degree graduate
English : Fluency 90% minimum
Portuguese : Desirable
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR