Oracle CX Cloud ,Service Cloud and Sales Cloud
AVENTICS
San Jose de Costa Rica, San Jose, Costa Rica
hace 5 días

Responsibilities

  • Gathers requirements from stakeholders or end-users and validates the applicability of those requirements from a system and business standpoint.
  • Articulates ideas and viewpoints to stakeholders to help in the realization and clarification of business requirements.
  • Translates business requirements to system requirements; guides the developers and end-users in understanding the business impact of the change.
  • Organizes the requirements in a way that will be most beneficial to the business; coordinates any conflict in requirements with other world area analysts or development team.
  • Analyzes the impact of global process and system changes to the business units or countries being handled and comes up with implementation and communication plan.
  • Acts as liaison between the Field Service Organization and the different departments, countries and world areas using Oracle Field Service / Service Cloud.
  • Assists in finalizing and approving the test cases to be used during UAT.
  • Reviews the requirements in comparison to the actual output.
  • Analyses risk and mitigate project circumstances base on impact assessment.
  • Identifies, analyses and mitigates UAT and Go-Live test results issues.
  • Facilitates the AP user group in determining requirements for fixes / enhancements, functional approval process, and submission and tracking for global / regional solution delivery.
  • Follows-up the solutioning and delivery of non-go-live critical requirements fulfillment (post-Digital Service Solution Rollout).
  • Analyses and troubleshoot CX Cloud issues related to functionalities being used by the world area being supported.
  • Creates / conducts root cause analysis of issues encountered and coordinates with technical team to resolve the issue.
  • Documents new functionalities or updates to the business system.
  • Requirements

  • 1 to 3 years of experience with Service Application (ranking # 1 Oracle Field Service Cloud, or Oracle eBusiness Suite Service Modules, Other applications)
  • B.A. or B.S. or similar (IT, IS, Computer Science, Computer Engineering or similar) or equivalent work experience
  • Project Methodologies
  • Experience in service companies
  • Experience implementing IT solutions
  • Experience in support to end users
  • Advance English
  • Intermediate level in Portuguese is a plus
  • Flexibility to travel
  • About Emerson

    At Emerson, we are innovators and problem-solvers, focused on a common purpose : leaving our world in a better place than we found it.

    Each and every day, our foundational values integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation inform every decision we make and empower our employees to keep reaching higher.

    As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

    Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs.

    Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

    Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

    Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson.

    Join our team and start your journey today.

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