Content Developer
San Jose, CR
hace 6 días

Do you love creating and editing helpful process documents and strategic, customer-facing communications? Are you passionate about developing clear, concise, and straightforward content for internal and external audiences?

Do you have a proven track record of delivery high-quality content in a fast-paced environment? If so we would love to talk to you about joining Amazon's Risk Content Management team as a Lead Content Developer.

The Role

As a Lead Content Developer, you will be responsible for developing standard operating procedures and email templates used by fraud investigation specalists.

With the help of our style guide, you will document operational processes and create messaging for a global audience.

In this role, you will work with global stakeholders to understand the business priorities that drive the need for high-quality content.

It's important that you are self-motivated and look around corners for ways to improve reader experience. We operate in a fast-

paced environment, and you will need to partner with various internal and external stakeholders.

The Team

CTPS Operations designs and builds the software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.

The Risk Content Management team creates and maintains content to support CTPS Operations. We use data to make decisions about our content, and we advocate for the investigator and customer experience.

We measure success by having clear and simple content that answers readers' questions before they arise. We have team members based in London, Seattle, Cork, and San José. is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

  • Mastery of verbal and written English communications.
  • Strong editorial background and exceptional proofreading and content creation skills.
  • Demonstrated success at learning and explaining business processes.
  • Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment.
  • Ability to solve problems and work without close direction in ambiguous environments.
  • Good judgment and effective communication.
  • Able to work in a diverse team.
  • 2+ years of professional writing experience.
  • Experience working as part of a global team supporting multiple languages.
  • Experience in a multi-language publishing environment, including translation memories, terminology databases.
  • Experience creating content for translation and localization.
  • Strong attention to detail and organizational skills.
  • Experience with HTML, XML, DITA, or content management systems (CMS).
  • Bachelor's degree in a related field.
  • Experience with, or exposure to, CTPS Operations or business processes for Amazon customers.
  • is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

    We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills.

    We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.

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