CDS Data Analyst
Lagunilla CR
hace 1 día

Job Summary :

Global CDS (GCDS) encompasses all products and services that deal with the aggregation, analysis, and delivery of data for our customers.

This role is responsible for the support of account management regarding all aspects of data, reporting, and analysis. The Analyst will provide internal and external reporting support and data analysis of customers and account management.

Responsible for understanding customer needs and providing consultative solutions. Ensures all customer requests are tracked and reported.

Responsible for tracking all client deliverables and overseeing the accuracy and timeliness. Escalates client-impacting issues to management.

Collaborates with peer groups to implement best practices in reporting and analysis.

Responsibilities : Client Trending

Client Trending

  • Benchmarking, trending, data mining and data analytics review client data for trends and areas important to client or industry changes proactively communicate findings with account management team.
  • Analytics

  • Analyze customer travel patterns and make recommendations to account management for cost savings and productivity enhancements
  • Consultative

  • Provide consultative input and delivery of strategic business reviews which may include presentation and / or delivery as scheduled per account management and client needs
  • KPI / SLA Development

  • Assists account manager in developing, implementing and delivery of KPI's and SLA's as agreed in the sales process, while ensuring proper framework is in place to deliver future consistent data.
  • MI Management

  • Works with global implementation and account management teams to ensure accurate and timely set-up and implementation of global MI
  • Training

  • Organizes, provides or participates in global account management training as needed or required
  • Qualifications :

  • Under graduate degree in a related field with three (3) years of relevant experience
  • Must be flexible, able to multi-task and manage workflow across different time zones
  • Minimum three (3) years of travel industry experience
  • Proven flexibility and adaptability in effectively driving results and Developing / implementing process strategies in an environment of changing priorities
  • Experience with account planning
  • Execution and strong decision making
  • Problem solving skills
  • Strong collaborating and influencing skills
  • Ability to work with complex global initiatives
  • Thorough knowledge of BCD Travel technology preferred
  • Thorough knowledge of BCD Travel operations and / or account management preferred
  • Process mapping program experience(Visio, SmartDraw) preferred
  • Why people join BCD :

  • Flexible hours
  • Dynamic work environment
  • 13,000+ Employees
  • 100+ Countries
  • Why they STAY with BCD :

  • Work / life balance
  • Freedom to grow
  • Environmentally responsible
  • Family atmosphere
  • Voted top places to work for
  • More about BCD Travel BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive, and help them make good choices on the road.

    We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals.

    In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with almost 13,800 creative, committed and experienced people.

    And it's how we maintain the industry's most consistent client retention rate, with 2018 sales of US$27.1 billion.

    Area of Interest

    Client Data Solutions

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