Job Summary :
Global CDS (GCDS) encompasses all products and services that deal with the aggregation, analysis, and delivery of data for our customers.
This role is responsible for the support of account management regarding all aspects of data, reporting, and analysis. The Analyst will provide internal and external reporting support and data analysis of customers and account management.
Responsible for understanding customer needs and providing consultative solutions. Ensures all customer requests are tracked and reported.
Responsible for tracking all client deliverables and overseeing the accuracy and timeliness. Escalates client-impacting issues to management.
Collaborates with peer groups to implement best practices in reporting and analysis.
Responsibilities : Client Trending
Benchmarking, trending, data mining and data analytics review client data for trends and areas important to client or industry changes proactively communicate findings with account management team.
Analyze customer travel patterns and make recommendations to account management for cost savings and productivity enhancements
Provide consultative input and delivery of strategic business reviews which may include presentation and / or delivery as scheduled per account management and client needs
KPI / SLA Development
Assists account manager in developing, implementing and delivery of KPI's and SLA's as agreed in the sales process, while ensuring proper framework is in place to deliver future consistent data.
Works with global implementation and account management teams to ensure accurate and timely set-up and implementation of global MI
Organizes, provides or participates in global account management training as needed or required
Under graduate degree in a related field with three (3) years of relevant experience
Must be flexible, able to multi-task and manage workflow across different time zones
Minimum three (3) years of travel industry experience
Proven flexibility and adaptability in effectively driving results and Developing / implementing process strategies in an environment of changing priorities
Experience with account planning
Execution and strong decision making
Problem solving skills
Strong collaborating and influencing skills
Ability to work with complex global initiatives
Thorough knowledge of BCD Travel technology preferred
Thorough knowledge of BCD Travel operations and / or account management preferred
Process mapping program experience(Visio, SmartDraw) preferred
Why people join BCD :
Dynamic work environment
Why they STAY with BCD :
Work / life balance
Freedom to grow
Voted top places to work for
More about BCD Travel BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive, and help them make good choices on the road.
We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals.
In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with almost 13,800 creative, committed and experienced people.
And it's how we maintain the industry's most consistent client retention rate, with 2018 sales of US$27.1 billion.
Area of Interest
Client Data Solutions