Position owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues / margins to ensure organizational profitability through developing and executing strategic client specific solutions.
Incumbent is seasoned and has the experience to handle complex customer issues with minimal supervision.
Leverages TD executives for support.
Essential Duties & Responsibilities Required
Proactively manages accounts by evaluating product mix and profitability
Makes adjustments to meet TD profitability objectives
Identify appropriate opportunity to sell TD full portfolio of products and services
Develops strategic business plans, and effectively present to TD management.
Provides regional level direction in the absence of the manager
On a daily basis provide team direction on KPI performance, company directives, vendor initiatives, etc
Viewed by supporting departments management teams as a change agent and subject matter expert
Manages advanced inbound and outbound sales calls in order to quote prices, provide product information and build relationships with customers
Assists associates and reps in resolving complex, important customer problems or issues
Helping resellers get best pricing / deals through alliance with internal TD departments; informing business partners of vendor-related promotions and floor days;
forming relationships; providing proactive business solutions
Requires high level of interpersonal and collaborative skills
Identifies, develops, and implements business opportunities through customer facing activities
Demonstrates detailed account knowledge
Creates business plans to uncover new opportunities, and increase Tech Data's sales and profits
Represents Tech Data professionally in daily interface with business partners, customers, and supporting departments
Represents Tech Data at business partner events
Performs additional duties as assigned
Meets attendance and punctuality standards
Qualifications, Required Knowledge Skills & Abilities and Working Conditions
The requirements listed below are representative of the knowledge, skill, and / or ability required.
Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
Able to be diplomatic when handling calls / correspondence for Management.
Able to coach others in the development of their skills. Able to comprehend, integrate, and improve upon complex cross-functional business processes
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to display assertiveness and a high level of self-confidence.
Able to facilitate group interactions.
Able to identify needs and opportunities and develop action plans to address.
Able to interact effectively with all levels of management.
Able to negotiate skillfully, promote / sell ideas persuasively, and close transactions with mutually beneficial results.
Able to prepare / analyze appropriate reports and other business correspondence.
Able to serve as a resource to others in the resolution of complex problems and issues.
Able to sort through numerical information and recognize trends and details.
Able to think strategically and tactically.
Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an advanced level.
Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
Possesses strong organizational and time management skills, driving tasks to completion.
Able to avoid win / loss situations and ensure productive resolutions of conflict.
Able to analyze and resolve complex issues and problems in a sound and timely fashion.
Able to maintain confidentiality of sensitive information.
Cultural Competency Requirements :
Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.