Performs a variety of customer collection activities for the Brazilian portfolio and other LAM countries.
Contacts customers to determine reason for payment delinquency and obtains payment commitment by placing / receiving calls that are predominantly routine but which also require assertiveness.
Implements Best Practices, standards and internal controls as they relate to credit and collections.
Major Duties / Responsibilities :
Reduces past due dollars in assigned portfolio while also clearing all unapplied cash.
Uses multiple systems for tracking, information gathering, researching and entering documentation of communication with customer.
Handles customer contact in collection situations which require adaptation of response or research according to customer response.
Answers inquiries and resolves routine issues for non-payment of invoices.
Requires broad knowledge of company, products and / or services.
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Exercises limited independent judgment and discretion in handling various collection scenarios.
Researches disputed delinquent account balances. Forwards any accompanying offsets / adjustments to appropriate personnel.
Ensures timely collections to include : escalation, managing customer relationships and account research.
Sends routine follow-up communication to customers.
Recommends accounts that need escalated collection efforts.
Minimum Education / Knowledge Required : 4 year degree preferred in Accounting, Business Management or Finance.Good written and oral Portuguese communication skills (must).
Good written and oral English communication skills (preferred).Proficient in MS Office applications - Excel Practical knowledge of Oracle e-Business Suite.
Good analytical and problem solving skills and keen attention to detail. Minimum Experience Required :
At least 1 year collection experience
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