Greenlee Textron Inc
San Jose de Costa Rica, San Jose,  Costa Rica
hace 20 horas
  • Performs a variety of customer collection activities for the Brazilian portfolio and other LAM countries.
  • Contacts customers to determine reason for payment delinquency and obtains payment commitment by placing / receiving calls that are predominantly routine but which also require assertiveness.
  • Implements Best Practices, standards and internal controls as they relate to credit and collections.
  • Major Duties / Responsibilities :

  • Reduces past due dollars in assigned portfolio while also clearing all unapplied cash.
  • Uses multiple systems for tracking, information gathering, researching and entering documentation of communication with customer.
  • Handles customer contact in collection situations which require adaptation of response or research according to customer response.
  • Answers inquiries and resolves routine issues for non-payment of invoices.
  • Requires broad knowledge of company, products and / or services.
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
  • Exercises limited independent judgment and discretion in handling various collection scenarios.
  • Researches disputed delinquent account balances. Forwards any accompanying offsets / adjustments to appropriate personnel.
  • Ensures timely collections to include : escalation, managing customer relationships and account research.
  • Sends routine follow-up communication to customers.
  • Recommends accounts that need escalated collection efforts.
  • Minimum Education / Knowledge Required : 4 year degree preferred in Accounting, Business Management or Finance.Good written and oral Portuguese communication skills (must).

    Good written and oral English communication skills (preferred).Proficient in MS Office applications - Excel Practical knowledge of Oracle e-Business Suite.

    Good analytical and problem solving skills and keen attention to detail. Minimum Experience Required :

    At least 1 year collection experience

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