Do you relish the prospect of providing end to end support across multiple product suits? Would you like the opportunity to work in a high-impact role responsible for building customer loyalty?
Join our prestigious Service Delivery team Our Team provides managed services and proactive and reactive support to our global customers.
We utilize tools, process and knowledge to integrate and maintain Akamai security, media, and performance solutions for our clients.
We collaborate to solve problems, innovate to provide creative solutions and work to continuously improve for our customers and our team.
Become a trusted advisor As a Senior Security Consultant, you'll be the security contact, ensuring the integration and support of customers.
Acting as a trusted consultant, you'll learn and implement creative solutions helping customers leverage Akamais products.
As a Senior Security Consultant, you will be responsible for : + Being the central point of contact for customers and leading the integrated account team delivering customer success+ Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged+ Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery+ Communicating with internal, external customers and partners to share information and deliverables Do what you love To be successful in this role you will : + 8 years of relevant experience and a Bachelors degree in Computer Science, or related field or its equivalent+ Demonstrate experience in a customer-facing role within the information technology industry+ Show understanding of working with network technologies, web security or media related technologies, methodologies and / or architectures+ Have a natural ability to engage, influence and build trusted relationships with customers in diffucult environments+ Demonstrate experience in delivering technical projects with an ability to manage multiple priorities+ Be a good team player, able to collaborate, prioritize, and solve problems in a fast changing environment Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.
We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.
Working with us At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.
Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.
Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future.
We provide benefits surrounding all aspects of your life : + Your health+ Your finances+ Your family+ Your time at work+ Your time pursuing other endeavoursOur benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.
Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients?
Come join us and grow with a team of people who will energize and inspire you!Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race / ethnicity, protected veteran status, disability, or other protected group status.