Principal Customer Engagement Engineer
Cadence Design Systems, Inc.
hace 3 días

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

As a condition of employment with Cadence, newly hired employees will be required to provide Cadence with proof of full vaccination, unless legally entitled to an accommodation.

As an integral member of the HSV Customer Support Team, you will work with our customers and field AE teams and R&D groups to provide technical support for our Palladium Z1 / Z2 and Protium X1 / X2 products.

You will enjoy the experience and challenge in working with a broad spectrum of designs and customers.

Responsibility includes :

  • Handle critical accounts escalation process and work closely with R&D managers in resolving critical customer issues.
  • Taking ownership and quickly drive to resolution product issues reported by field AEs and customers.
  • Debug customer reported failures, produce test cases to replicate failure and log issues with HSV R&D teams.
  • Recommend potential workaround or application level solutions to customers when necessary.
  • Test R&D fixes / engineering patches.
  • Work with customer and internal groups to spec out enhancement requests.
  • Testing new product features for future s / w releases or h / w platform, including participation in internal beta activities.
  • Updating product training materials.
  • Position Requirements :

  • Requires a BS-EE / CE (MS-EE / CE preferred) with a minimum of 8 years experience in design and / or verification of complex digital designs, or Applications engineering / technical support role.
  • Strong knowledge of design debug techniques and a strong understanding in logic design.
  • Knowledgeable in verification methodologies for complex EDA environments.
  • Proficiency in HDL language like Verilog, System Verilog and VHDL. Ability to create test cases to replicate customer issues quickly.
  • Proficiency in Unix / Linux scripting languages (ksh / bash / csh / perl).
  • Proficiency in PCIe, USB and Ethernet protocol.
  • Experience with emulation, Cadence's Palladium product preferred.
  • General knowledge in TBA, SVA, SVC and Low Power(UPF). UVM experience is a plus.
  • Excellent communication skills. Must have ability to communicate complex issue to internal teams and customers in a clear and concise manner.
  • Travel up to 10%.
  • We’re doing work that matters. Help us solve what others can’t.

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