Documentum Support Specialist
DXC Technology Company
San Jose, San Jose , Costa Rica
hace 6 días

Job Description :

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and / or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses.

As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry / market domain knowledge.

Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.

Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals.

Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Responsibilities :

  • Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design.
  • Occasionally responsible for providing a detailed technical design for enterprise solutions.
  • Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements.
  • Often leads small to medium technical projects.
  • Works with and under the direction of the Project / Technical Manager and with customer nominated representatives.
  • Liaises with Solutions Architect as appropriate.
  • Provides technical support and input on the application of technology to a defined business segment.
  • Provides advice on solution and integration opportunities to defined segments.
  • Provides technical leadership on specific integration activities that are part of an engagement.
  • Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.
  • Communicates across client community, and is viewed as adding value.
  • Demonstrates execution of the company strategy.
  • Contributes to knowledge tools and communities, and ensures project learnings are documented and shared.
  • Role models Knowledge sharing and re-use within practice or profession.
  • Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards.
  • Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc.
  • Participates in the selling process in C&I and works with sales / principals on pre- sales activities.
  • Requirements :

  • Must have 5 - 7 or more years of recent development experience in Documentum D2 with at least 3 years in LSQM 4.1 / above and Experience with Documentum version 7.1 and above
  • At least 3 years of experience in technology consulting, enterprise & solutions architecture and architectural frameworks -
  • Thorough knowledge on D2 Development & Configuration

  • Must have expertise in Life Sciences Quality & Manufacturing (LSQM 4.1 or above).
  • Experience in LSQM 16.4 is a plus

  • Strong Java development experience
  • Extensive working experience with Content Management, Docbase Security, User Management, Workflow, Documentum Methods, Jobs Management
  • Hands on experience on REST, WSDL and Client web services.
  • Knowledge on Life science industry and quality is a must
  • Knowledge on Documentum application integration with third party applications
  • Solid understanding & experience in delivering validated applications (CFR 9 Part 11)

  • Minimum 2 years’ experience leading junior staff in completing day-to-day operational tasks and / or enterprise scale projects required.
  • Open Text Documentum certifications will be an added advantage.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Analyze and recommend Documentum solutions, upgrades, and services for streamlining and system improvements.
  • Support of software and periodic maintenance to include troubleshooting, installation and upgrades, Tier 2 & 3 support.
  • Lead the architecture and design of infrastructure Documentum D2 solutions following selected implementation methodology.
  • Resolve incidents through effective troubleshooting methodology, Tier 2& 3.
  • Complete operational tasks, project tasks, and end user support duties as assigned.
  • Maintain accurate updated documentation while performing essential job duties.
  • Liaison with internal business partners, vendors, and external partners and resources.
  • Ability to train and direct (as a peer) other staff and contract resources on technical operations.
  • Provides mentorship to others in the department.
  • Assist other analyst with troubleshooting and fulfilment processes.
  • Assist management with strategic alignment and project management.
  • Expected to resolve and take ownership of issues with minimal management involvement.
  • Subject matter expert on the operation, maintenance, management, and deployment of multiple OpenText Documentum infrastructure / software solutions.
  • Significant experience working with IT Infrastructure teams in deploying OpenText Documentum solutions on premise, Cloud IaaS, or PaaS.
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