Heredia, Heredia, Costa Rica
SQL, DATA BASE, english, excel
Role : Data Analyst
Job Description :
Ability to quickly Iearn complex business processes and understand the underlying transactional systems
Expert in MS Excel, Outlook, and SQL as optional benefit data analysis and
Years of experience required for this position : 4-5 years equivalent industry experience
Activities to Perform :
Execute data queries across multiple data sources in support of on time customer support.
Assist our suppliers and stakeholders with system support, change management and with technical problems when using our CWOS products and services.
Resolving queries, guiding users through system features and functionalities and completing transactions to ensure timely support,
Person will be responsible to maintain training materials and playbooks, deliver weekly, monthly and quarterly data governance activities including data mapping and validation in support of regulatory reporting, have capability to report results and findings effectively and succinctly to the program office.
Weekly indicator management and reporting, analysis and dashboard maintenance, identifying KPIs for customer queries to drive business decisions.
Able to analyze complex data and communicate the resulting insights with clarity. Someone who can ?tell the story?, not just present numbers
Apply expertise in data mining, and manipulation- Visual presentation of data to help inform and support our business and product decisions
Develop models, reports and dashboards and monitor the - Validity of the data across - Various data stores .
Person will be responsible and accountable for daily reviews and execution of numerous governance activities to ensure worker onboarding is on time per SLA.
Person to execute with urgency all urgent queries same day and respond to all queries with professionalism and a customer focus.
Person to use initiative to solve problems being proactive
Languages : Advanced English