Site Reliability Engineer
Micro Focus
San Jose, Costa Rica
hace 2 días

Job Description :

Micro Focus is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform at the same time.

CyberRes is a Micro Focus line of business. We bring the expertise of one of the world's largest security portfolios to help our customers navigate the changing threat landscape by building cyber and business resiliency within their teams and organizations.

We are here to help enterprises accelerate trust, reliability, and survivability through times of adversity, crisis, and business volatility.

As part of our continuing expansion into offering security products as Software-as-a-Service (SaaS) based product offerings, we are looking for customer-facing systems reliability engineers.

In this position, you will leverage your AWS and IAM experience to help drive direct value for customers of our SaaS-based identity and access management products.

Responsibilities :

Provide direct tier two / three product support to customers for identity and access management technologies. This includes both AWS infrastructure and product configuration / function responsibilities.

Drive root cause analysis and remediation during any disruption of services and improve the organization's day-to-day operations using validated problem-solving analysis methodology and tracking all elements of the RCA to closure.

Serve as a subject matter expert to support other teams for client, partner, and vendor development and relations.

Identify and follow key IAM trends and emerging technologies that can enhance or impact the solution architecture to drive efficiency.

Participate in cloud and application security strategic planning and execution.

Participate in discussions on building secure, resilient, and cloud-ready solutions based on multi-tenancy architecture, cloud-native development, etc.

Maintenance, ensure up time, security, product patches and infrastructure patches for CyberRes SaaS cloud server

Education and Experience Required :

Bachelor of Science in Computer Science, Information Technology, or cloud-focused certifications in combination with four years relevant industry experience

4+ years experience with similar roles building environments

1-4 years of experience in the following :

  • Supporting applications deployed via Docker or Kubernetes -based containers
  • Experience with Amazon Web Services (AWS) or similar cloud
  • Linux or Windows Administration System Administration
  • DevOPs tools and environments like Jenkins, Git, Terraforms
  • Aurora / PostGres database
  • Advanced English Level

    Preferred Knowledge and Skills (Plus) :

    Strong understanding of identity and access management concepts / technologies

    Proficient with scripting languages like Python, Shell, Bash

    Experience / knowledge in Terraform, Cloud Formation and packer (big plus).

    Experience with compliance programs and frameworks such as NIST, CIS, HIPAA, ISO 27001, GDPR, FedRAMP / FISMA, SOC 2, or PCI DSS

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